Front-End Dept Leader: Customer Experience & Growth

Kroger Family of Companies; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Kroger Family of Companies is seeking a Front-end Department Manager in Phoenix to lead the front-end team, ensure an outstanding customer experience, and drive daily operations to meet sales and profit goals.

You will supervise staffing, scheduling, budgeting, and adherence to safety and quality standards while fostering a respectful, inclusive work environment and high service levels.

Qualifications

• Must have effective communication and basic math skills.
• Ability to handle stressful situations.
• High school diploma or equivalent required.

Responsibilities

• Promote trust and respect among associates.
• Communicate information to associates.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Create an environment where customers feel welcome and valued by answering questions about products.
• Maintain knowledge of products and respond to questions or suggestions.
• Monitor and control department expenses.
• Manage cash controls and records for the store.
• Schedule Front-end associates to ensure adequate coverage.
• Assist management with budgets and financial reports.
• Develop and implement a department business plan to achieve results.
• Oversee entry-level store hiring.
• Stay current with ads and promotions.
• Monitor inventory and stock levels; note discrepancies.
• Schedule price changes and signage.
• Follow food safety regulations and safety procedures.
• Report safety risks or issues and incidents.

Skills

Communication

Basic Math

Stress Management

Management Experience

Second Language

Education

High School Diploma or equivalent

Job description

Kroger Family of Companies is seeking a Front-end Department Manager in Phoenix to lead the front-end team, ensure an outstanding customer experience, and drive daily operations to meet sales and profit goals.

You will supervise staffing, scheduling, budgeting, and adherence to safety and quality standards while fostering a respectful, inclusive work environment and high service levels.