Front End Customer Experience Lead

Food Lion; Newton (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Newton, NC is hiring for a Customer Service Associate to deliver fast, friendly service at the front end. You will greet customers, process transactions, bag groceries, and help keep the checkout area neat and efficient.

You will follow Food Lion standards, use the front-end procedures, and assist the Customer Service Manager to maximize sales through excellent service. Strong communication and a willingness to learn are important.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Responsibilities

• Smile and provide prompt, accurate service while engaging customers to create a positive shopping experience.
• Greet customers warmly and address them by name when possible.
• Unload groceries from cart to belt to ease bagging and grouping items.
• Scan customers' order and handle the payment transaction, per standard practice.
• Follow procedures for refunds and error correction.
• Maintain accurate cash control and assist with store operations.

Skills

Effective communication

Customer service

Learn multiple tasks

Cashier experience

Education

High school graduate or equivalent

Tools

Cash register

Job description

Food Lion in Newton, NC is hiring for a Customer Service Associate to deliver fast, friendly service at the front end. You will greet customers, process transactions, bag groceries, and help keep the checkout area neat and efficient.

You will follow Food Lion standards, use the front-end procedures, and assist the Customer Service Manager to maximize sales through excellent service. Strong communication and a willingness to learn are important.