Customer Experience & Front-End Associate II

Dollar Tree, Inc.; City of Rome (NY); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Health insurance

Job summary

Dollar Tree, Inc. is seeking a Customer Service Associate II to assist with daily store operations, merchandising, and customer support. You will handle front‑end duties as needed while maintaining a clean, welcoming environment and ensuring safe, friendly interactions with customers and teammates.

You will be cross‑trained to support cash handling and front‑end duties, performing duties like receiving shipments, stocking, and maintaining neat store areas with a high level of integrity.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs., frequent walking and standing, and safe handling of merchandise.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem solving and decision making skills are required.
• High level of integrity is required.
• Proficiency in basic math for cash accounting is required.

Responsibilities

• Assist with daily store operations including merchandising and customer service.
• Support cash register operations and front‑end duties as needed.
• Receive merchandise, unload trucks, and process freight safely.
• Maintain clean, welcoming store environment and restock as required.
• Ensure a positive, safe, and respectful environment for customers and staff.
• Protect cash and company assets while performing transactions.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Integrity

Cash handling

Education

High school diploma or equivalent

Tools

Cash register

Job description

Dollar Tree, Inc. is seeking a Customer Service Associate II to assist with daily store operations, merchandising, and customer support. You will handle front‑end duties as needed while maintaining a clean, welcoming environment and ensuring safe, friendly interactions with customers and teammates.

You will be cross‑trained to support cash handling and front‑end duties, performing duties like receiving shipments, stocking, and maintaining neat store areas with a high level of integrity.