Customer Support Specialist- Evansville

FLANDERS Inc.; Evansville (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

FLANDERS Inc. is seeking a Customer Support Specialist to support orders and documentation for smooth fulfillment. The role focuses on accurate PO processing, customer coordination, and cross‑functional collaboration to ensure orders ship on time.

The ideal candidate has 3–5 years of relevant experience, strong communication skills, and proficiency with ERP systems and Microsoft Office. This position is based in Evansville or Carmel, Indiana with on-site requirements.

Qualifications

• 3–5 years of relevant experience in customer support or related roles.
• Strong communication and organizational skills.
• Ability to adapt to changes within the organization and maintain high attention to detail.
• Experience with ERP systems and Microsoft Office.
• Ability to exercise initiative, judgment, and decision making on routine duties.

Responsibilities

• Process Purchase Orders and documentation for shipment end users.
• Receive, process, and accept incoming POs in the system.
• Download POs from customer portals and manage new customer setup.
• Verify orders meet criteria (price, lead time, terms, etc.).
• Track jobs for invoicing and milestone payments.
• Provide timely information to customers and internal teams.
• Handle sales-related correspondence and emails.
• Identify process improvements and assist with implementation if approved.
• Collaborate with internal departments to address customer needs.

Skills

Strong communication

Organizational skills

Attention to detail

Customer service

Tools

ERP systems

Microsoft Office

Job description

FLANDERS is a world leader in renewing machines for heavy industry, specializing in the largest and most intricate applications. Our expertise encompasses distributing, servicing, repairing, designing, and manufacturing electric rotating machines. Additionally, we take pride in offering cutting-edge AI-powered condition-based monitoring, customized controls, seamless systems integration, and advanced automation solutions.

What We Are Looking For:

We are looking for a Customer Support Specialist to join our team in our Evansville, Indiana or Carmel, Indiana location!

What You Will Do:

The Customer Support Specialist position will serve a critical role in correctly processing of Purchase Orders (customer orders, jobs, projects, and SROs) and documentation for proper processing of orders through to shipment end user.

Key Responsibilities Receive, process, and accept incoming POs in the system. Download POs as needed from customer portals. Manage the new customer setup process by collecting the appropriate information. Maintain terms established in MSAs and SPAs. Verify that orders meet all required criteria (price, lead time, validity, payment terms, customer information, etc.). Track jobs for invoicing and milestone payments. Provide timely and up to date information to customers and internal team members. Handle incoming and outgoing sales-related correspondence and emails. Identify and resolve problems efficiently and escalat when needed. Maintain necessary order-related documentation, while ensuring compliance with applicable policies and agreements. Collaborate with internal departments to address customer needs and inquiries effectively. Submit and track warranty and concessions. Identify process improvement opportunities and assist in their implementation if approved.

What You Need:

• At least 3-5 years of relevant experience
• Strong communication and organizational skills
• Ability to adapt to changes within the organization
• High attention to detail
• Provide excellent customer service
• Experience in sales-related processes
• Experience with ERP systems and Microsoft Office
• Ability to exercise initiative, judgment, and decision making related to routine duties.