Customer Support Specialist- Evansville

FLANDERS; Evansville (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

FLANDERS in Evansville/Carmel, Indiana seeks a Customer Support Specialist to expertly process purchase orders, manage customer setup, and coordinate order documentation from entry to shipment end user. You will work closely with internal teams to ensure accuracy and timely delivery.

The role requires 3–5 years of experience, strong communication, attention to detail, and proficiency with ERP systems and MS Office.

Qualifications

• 3–5 years of relevant experience.
• Strong communication and organizational skills.
• Ability to adapt to changes within the organization.
• High attention to detail.
• Provide excellent customer service.
• Experience in sales-related processes.
• Experience with ERP systems and Microsoft Office.
• Ability to exercise initiative, judgment, and decision making related to routine duties.

Responsibilities

• Receive, process, and accept incoming POs in the system.
• Download POs as needed from customer portals.
• Manage the new customer setup process by collecting the appropriate information.
• Maintain terms established in MSAs and SPAs.
• Verify that orders meet all required criteria (price, lead time, validity, payment terms, customer information, etc.).
• Track jobs for invoicing and milestone payments.
• Provide timely and up to date information to customers and internal team members.
• Handle incoming and outgoing sales-related correspondence and emails.
• Identify and resolve problems efficiently and elevate when needed.
• Maintain necessary order-related documentation, while ensuring compliance with applicable policies and agreements.
• Collaborate with internal departments to address customer needs and inquiries effectively.
• Submit and track warranty and concessions.
• Identify process improvement opportunities and assist in their implementation if approved.

Skills

Customer service

Communication

Organizational skills

ERP systems

Microsoft Office

Sales processes

Attention to detail

Initiative

Adaptability

Tools

ERP systems

Microsoft Office

Job description

Who We Are

FLANDERS is a world leader in renewing machines for heavy industry, specializing in the largest and most intricate applications. Our expertise encompasses distributing, servicing, repairing, designing, and manufacturing electric rotating machines. Additionally, we take pride in offering cutting-edge AI-powered condition-based monitoring, customized controls, seamless systems integration, and advanced automation solutions.

What We Are Looking For

We are looking for a Customer Support Specialist to join our team in our Evansville, Indiana or Carmel, Indianalocation!

What You Will Do

The Customer Support Specialist position will serve a critical role in correctly processing of Purchase Orders (customer orders, jobs, projects, and SROs) and documentation for proper processing of orders through to shipment end user.

Key Responsibilities

• Receive, process, and accept incoming POs in the system.
• Download POs as needed fromcustomer portals.
• Manage the new customer setup process by collecting the appropriate information.
• Maintain terms established in MSAs and SPAs.
• Verify that orders meet all required criteria (price, lead time, validity, payment terms, customerinformation, etc.).
• Track jobs for invoicing and milestone payments.
• Provide timely and up to date information to customers and internal team members.
• Handle incoming and outgoing sales-related correspondence and emails.
• Identify and resolve problems efficiently and elevate when needed.
• Maintain necessary order-related documentation, while ensuring compliance with applicable policies and agreements.
• Collaborate with internal departments to address customer needs and inquiries effectively.
• Submit and track warranty and concessions.
• Identify process improvement opportunities and assist in their implementation if approved.

What You Need

• At least 3-5 years of relevant experience
• Strong communication and organizational skills
• Ability to adapt to changes within the organization
• High attention to detail
• Provide excellent customer service
• Experience in sales-related processes
• Experience with ERP systems and Microsoft Office
• Ability to exercise initiative, judgment, and decision making related to routine duties.