Customer Experience & Events Coordinator

Jimmy Jazz; Gardena (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Discount up to 20%

Gift certificates up to $700

Medical, dental, vision, and 401(k)

Job summary

Tokyo Central in Gardena, CA, seeks a full-time, non-exempt role focusing on delivering outstanding customer service and supporting sales promotions. You'll help run front-end operations, assist in events, and coordinate with store leadership to ensure a consistent brand experience.

The position also features cooking demos, tastings, and cooking classes that bring Japanese cuisine to life, with responsibilities across training, feedback collection, and daily performance tracking to boost guest

Qualifications

• 1 to 5 years of experience in customer service, retail, or related fields.
• Experience supporting events, promotions, or similar customer-facing activities is preferred.
• Basic cooking knowledge; familiarity with Japanese cuisine is an advantage.
• Comfortably connect with people and reach a level of hospitality that exceeds customers' expectations.
• Has a passion for food, thrives in a fast-paced environment and can still maintain a calm demeanor.

Responsibilities

• Support the implementation of customer service standards and procedures, helping ensure consistency across assigned stores or departments.
• Assist in daily front-end and customer service operations (e.g., customer inquiries, returns, problem resolution), escalating issues to management as appropriate.
• Monitor store performance, customer feedback, and service quality, and assist in addressing issues as they arise.
• Analyze customer comments and basic customer data to identify service improvement opportunities and support informed decision-making.
• Plan and support customer experience initiatives, including promotions, events, and service programs in coordination with store leadership.
• Lead or assist with the coordination of pop-up events and in-store customer experience activities, including collecting, organizing, and summarizing feedback and results.

Skills

Customer service

Retail operations

Event support

Data analysis

Interpersonal skills

Education

High school

Associate degree

Job description

Tokyo Central in Gardena, CA, seeks a full-time, non-exempt role focusing on delivering outstanding customer service and supporting sales promotions. You'll help run front-end operations, assist in events, and coordinate with store leadership to ensure a consistent brand experience.

The position also features cooking demos, tastings, and cooking classes that bring Japanese cuisine to life, with responsibilities across training, feedback collection, and daily performance tracking to boost guest