HQ Customer Service Coordinator

Jimmy Jazz; Gardena (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Discount up to 20%

Gift certificates up to $700

Medical, dental, vision, and 401(k)

Job summary

Tokyo Central in Gardena, CA, seeks a full-time, non-exempt role focusing on delivering outstanding customer service and supporting sales promotions. You'll help run front-end operations, assist in events, and coordinate with store leadership to ensure a consistent brand experience.

The position also features cooking demos, tastings, and cooking classes that bring Japanese cuisine to life, with responsibilities across training, feedback collection, and daily performance tracking to boost guest

Qualifications

• 1 to 5 years of experience in customer service, retail, or related fields.
• Experience supporting events, promotions, or similar customer-facing activities is preferred.
• Basic cooking knowledge; familiarity with Japanese cuisine is an advantage.
• Comfortably connect with people and reach a level of hospitality that exceeds customers' expectations.
• Has a passion for food, thrives in a fast-paced environment and can still maintain a calm demeanor.

Responsibilities

• Support the implementation of customer service standards and procedures, helping ensure consistency across assigned stores or departments.
• Assist in daily front-end and customer service operations (e.g., customer inquiries, returns, problem resolution), escalating issues to management as appropriate.
• Monitor store performance, customer feedback, and service quality, and assist in addressing issues as they arise.
• Analyze customer comments and basic customer data to identify service improvement opportunities and support informed decision-making.
• Plan and support customer experience initiatives, including promotions, events, and service programs in coordination with store leadership.
• Lead or assist with the coordination of pop-up events and in-store customer experience activities, including collecting, organizing, and summarizing feedback and results.

Skills

Customer service

Retail operations

Event support

Data analysis

Interpersonal skills

Education

High school

Associate degree

Job description

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• Base Pay $26.00 - $28.00 / Hour
• Job Category Store Strategy Div
• Employee Type Full Time Non-Exempt
• Required Degree High school
• Manage Others No

Description

Job Responsibilities

• Support the implementation of customer service standards and procedures, helping ensure consistency across assigned stores or departments.
• Assist in daily front-end and customer service operations (e.g., customer inquiries, returns, problem resolution), escalating issues to management as appropriate.
• Monitor store performance, customer feedback, and service quality, and assist in addressing issues as they arise.
• Analyze customer comments and basic customer data (e.g., survey results, feedback logs) to identify service improvement opportunities and support informed decision-making.
• Plan and support customer experience initiatives, including promotions, events, and service programs in coordination with store leadership.
• Lead or assist with the coordination of pop-up events and in-store customer experience activities (such as service programs, cooking demos, or tastings), including collecting, organizing, and summarizing feedback and results.
• Coordinate with internal teams (Marketing, Merchandising, Operations) and store leadership to support aligned and timely execution of customer service and promotional activities.
• Help train and guide front-line team members on customer service standards, store procedures, and best practices to support consistent service quality and brand presentation.
• Track basic key performance indicators (e.g., customer feedback trends, participation counts, simple sales results tied to events) and assist in preparing reports to support ongoing improvement efforts.
• Perform other related duties as assigned to meet business needs.

Requirements

• 1 to 5 years of experience in customer service, retail, or related fields.
• Experience supporting events, promotions, or similar customer-facing activities is preferred.
• Basic cooking knowledge; familiarity with Japanese cuisine is an advantage.
• Comfortably connect with people and reach a level of hospitality that exceeds customers' expectations
• Has a passion for food, thrives in a fast-paced environment and can still maintain a calm demeanor
• Able to approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.

Qualifications

• Demonstrates analytical and problem-solving skills, using data and experience to identify and resolve issues in a timely manner.
• Strong interpersonal skills; maintains confidentiality and listens to others without interrupting.
• Effective oral and written communication; presents information and numerical data clearly and persuasively.
• Supports organizational goals; follows policies and procedures; completes tasks correctly and on time.
• Adaptable to change, delays, and unexpected events; shows initiative, seeks increased responsibilities, and takes calculated risks.
• Exercises sound judgment in decisions and planning; prioritizes and organizes work, uses time efficiently, and sets goals and objectives.
• Demonstrates professionalism, treats others with respect, accepts responsibility, and follows through on commitments.
• Meets productivity standards, works efficiently, monitors quality, and looks for ways to improve performance.
• Observes safety and security procedures, reports unsafe conditions, and uses equipment and materials properly.

Education/Experience/Licenses

• Associate degree from a two-year college preferred but not required.
• Minimum of 1 –5 years of experience in a retail or grocery chain establishment, with strong customer service and time-management skills.
• Previous grocery/retail or restaurant experience required; prior management experience in a grocery store is highly desirable.
• Valid driver’s license and proof of insurance required.
• Required licenses/certifications: California State Driver’s License, Food Handler Card .

Language Ability

• Ability to read, analyze, and interpret technical procedures and government regulations related to grocery establishments in English required.
• Ability to comprehend procedure manuals and communicate and respond effectively to questions in English.
• Ability to interact with all levels of management; Japanese language skills preferred.

Summary

This role supports both customer service and sales promotion initiatives at Tokyo Central. In addition to delivering professional and efficient service, the position plays a key role in promoting Japanese cuisine through cooking classes and in-store demonstrations. The goal is to elevate the overall customer experience while contributing to sales growth. By introducing Japanese food culture to a wide range of customers, this role also helps strengthen Tokyo Central’s brand and supports its continued growth.

Employee Benefits

• up to 20% discount at all Tokyo Central stores
• Up to $700 Tokyo Central store gift certificates for all new hire hourly employees
• Benefits available – Including medical, dental, vision, and 401