Customer Experience & Engagement Specialist

Teleperformance USA; Scottsdale (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Job summary

Teleperformance USA is seeking a Customer Engagement Specialist to join on-site in Scottsdale, AZ. You will be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism to ensure a seamless customer experience in a high-velocity setting.

You will resolve inquiries using web-based tools and contribute to developing scalable operational processes while maintaining empathy and strong customer focus, as part of a global digital services company.

Qualifications

• 2+ years in customer service, retail, or similar roles.
• Experience working in a cross-functional team.
• Excellent verbal and written communication.
• Strong computer skills and problem-solving ability.
• Ability to adapt and stay productive in a fast-paced environment.

Responsibilities

• Serve as real-time human point of contact for riders, providing ride information and troubleshooting.
• Support development of new operational processes and tools to scale service.

Skills

Customer service

Cross-functional teamwork

Communication skills

Computer skills

Problem solving

Adaptability

Proactive mindset

Growth mindset

Job description

Teleperformance USA is seeking a Customer Engagement Specialist to join on-site in Scottsdale, AZ. You will be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism to ensure a seamless customer experience in a high-velocity setting.

You will resolve inquiries using web-based tools and contribute to developing scalable operational processes while maintaining empathy and strong customer focus, as part of a global digital services company.