Customer Experience Enablement Leader

IGS Energy; Dublin (OH); Sur place; USD 81 000 - 130 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

Mental wellbeing support

Family planning support

401(k) plan with company match

Paid time off

Tuition reimbursement

Résumé du poste

IGS Energy in the United States seeks a Manager, Customer Care & Sales Enablement to translate strategy into practical learning, quality, and readiness initiatives that improve frontline performance. This player-coach role leads Learning & Development and Quality Assurance while actively designing training and analyzing performance trends.

The position partners with Customer Care, Sales, IT, and Operations to ensure teams have the knowledge and tools to deliver strong customer experiences,

Qualifications

• Understanding that training alone does not improve performance.
• Ability to connect business strategy to frontline execution.
• Experience leading training, quality, onboarding, or knowledge management programs.
• Proven success building and scaling high-performing teams through leadership development.

Responsabilités

• Translate business priorities into frontline training, coaching, and readiness initiatives.
• Lead Learning & Development and Quality Assurance functions; develop managers and team leads.
• Align Training and Quality with business objectives and performance metrics.
• Design and deliver learning pathways for employees and leaders; measure impact.

Connaissances

Strategic thinking

Leadership

Enablement programs

Communication

Change management

Stakeholder management

Project management

CRM proficiency

Learning and development

Formation

Bachelor's degree in business, marketing, or related area

Outils

Salesforce

HubSpot

Learning management systems

Performance reporting tools

Description du poste

IGS Energy in the United States seeks a Manager, Customer Care & Sales Enablement to translate strategy into practical learning, quality, and readiness initiatives that improve frontline performance. This player-coach role leads Learning & Development and Quality Assurance while actively designing training and analyzing performance trends.

The position partners with Customer Care, Sales, IT, and Operations to ensure teams have the knowledge and tools to deliver strong customer experiences,