Benefits and Eligibility Specialist

Zohorecruit; Tucson (AZ); On-site; USD 32,000 - 43,000; Full time

Job summary

Pro-Axis in Tucson, AZ is seeking a Benefits and Eligibility Specialist to review applications for public assistance programs, determine eligibility, and conduct interactive interviews to gather and verify information.

The role requires ensuring applications are complete, following up for missing documents, explaining program rules, and helping applicants access the right benefits while maintaining confidential case information.

Qualifications

• High School Diploma or equivalent required.
• At least 2 years of customer service experience.
• Strong written and verbal communication skills.
• Ability to conduct interviews and collect accurate information.
• Strong attention to detail and organizational skills.
• Ability to explain policies clearly.
• Reliable transportation.
• Must be available to start on September 21, 2026.

Responsibilities

• Review and process applications for public assistance programs.
• Conduct interviews and gather information to determine eligibility.
• Verify application details and supporting documents.
• Follow up with applicants to obtain missing information.
• Explain program rules, policies, eligibility requirements, and benefits.
• Help applicants identify and access appropriate assistance programs.
• Address customer questions and provide suitable resolutions.
• Communicate with claimants, representatives, employers, doctors, and agencies.
• Maintain accurate and confidential case information.
• Travel to off-site meetings or trainings when required.

Skills

Strong communication

Interviewing

Attention to detail

Time management

Customer service

Education

High School Diploma

Job description

Tucson, United States

Pro-Axis provides a wide array of consulting services to handle your software development needs with Strategic Solutions and Professional Services.

Job Description

Benefits and Eligibility Specialist

RATE:$18/HR

Work Arrangement: 100% Onsite

Required Start Date: September 21, 2026

Education: High School Diploma or equivalent

Job Summary

The Benefits and Eligibility Specialist reviews applications for public assistance programs and determines applicant and recipient eligibility. This position conducts interactive interviews, gathers and verifies information, ensures applications are complete and accurate, and follows up with applicants when additional documentation is required.

Key Responsibilities

• Review and process applications for public assistance programs.
• Conduct interviews and gather information to determine eligibility.
• Verify application details, supporting documents, and applicant information.
• Follow up with applicants to obtain missing or additional information.
• Explain program rules, policies, eligibility requirements, and available benefits.
• Help applicants identify and access appropriate assistance programs.
• Address customer questions and concerns and provide suitable resolutions.
• Communicate with claimants, representatives, employers, doctors, and state and federal agencies.
• Maintain accurate and confidential case information.
• Travel to off-site meetings, training sessions, or conferences when required.

Required Qualifications

• High School Diploma or equivalent.
• At least 2 years of customer service experience.
• Strong written and verbal communication skills.
• Ability to conduct interviews and collect accurate information.
• Strong attention to detail and organizational skills.
• Ability to explain policies and procedures clearly.
• Reliable transportation.
• Must be available to start on September 21, 2026 and complete expedited onboarding.