Customer Experience Educator

lululemon; Austin (TX); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon seeks an Educator to deliver a world-class guest experience in our Austin store. Educators engage with guests, share product education, and connect with our community and culture.

You will move on the floor to assist guests, handle purchases and returns, and partner with leadership to keep the store welcoming, inclusive, and well-presented. A flexible schedule including evenings and weekends is expected.

Qualifications

• Delivers world-class guest experience and product education.
• Promotes an inclusive environment and teamwork.
• Maintains store presentation and safety standards.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.

Skills

Guest Experience

Inclusion & Diversity

Integrity/Honesty

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon seeks an Educator to deliver a world-class guest experience in our Austin store. Educators engage with guests, share product education, and connect with our community and culture.

You will move on the floor to assist guests, handle purchases and returns, and partner with leadership to keep the store welcoming, inclusive, and well-presented. A flexible schedule including evenings and weekends is expected.