Customer Experience & E-Commerce Team Leader (Flexible Schedule)

Whole Foods Market; Reno (NV); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market in Reno is seeking an Associate Team Leader to support the Team Leader in delivering exceptional checkout and online order experiences, including grocery delivery and pickup. You will monitor KPIs, guide daily operations, and help optimize labor utilization while ensuring compliance with health and safety regulations.

The role emphasizes coaching Team Members, maintaining store processes, and collaborating with partners to promote high morale and excellent customer service.

Qualifications

• 18+ months retail experience with supervision experience.
• Ability to manage multiple tasks and prioritize under pressure.
• Familiarity with in-store and online order flows and safety standards.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Balances in-store service with online order completion to meet demand.
• Monitors customer flow and assigns service and order tasks accordingly.
• Manages schedule to balance in-store needs and online capacity within labor budget.
• Keeps knowledge of competitors and industry trends up to date.
• Ensures timely responses to customer questions and concerns.
• Fosters positive teamwork and strong morale across teams.
• Maintains safety and security standards for Team Members and equipment.
• Coaches and mentors Team Members to sustain high performance.
• Keeps workspaces clean and organized, including staging areas and coolers.

Skills

Task management

Labor utilization

Performance metrics

Communication

Interpersonal skills

Team leadership

Analytical skills

Microsoft Office

Retail systems

Tools

MS Office

Retail dashboards

Job description

Whole Foods Market in Reno is seeking an Associate Team Leader to support the Team Leader in delivering exceptional checkout and online order experiences, including grocery delivery and pickup. You will monitor KPIs, guide daily operations, and help optimize labor utilization while ensuring compliance with health and safety regulations.

The role emphasizes coaching Team Members, maintaining store processes, and collaborating with partners to promote high morale and excellent customer service.