Customer Service Associate

Elevated.; Saint Petersburg (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) Company Match

Paid Time Off & Holidays

Employee Stock Purchase Program

Professional Development

Employee Referral Bonus Program

Job summary

Elevated Facility Services is seeking a Customer Service Associate in Tampa Bay to support branch operations with administrative, customer service, sales support, and dispatch coordination. You will collaborate with Service Managers, Technicians, and other staff to ensure exceptional service and efficient operations.

The role emphasizes professional communication, organization, and proactive opportunities to grow service contracts while maintaining accurate records and supporting safety

Qualifications

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and business software applications.
• Ability to work independently with limited supervision while collaborating effectively with multiple departments.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and professionalism in all interactions.

Responsibilities

• Represent the company professionally and positively in all customer interactions.
• Answer incoming customer calls, provide timely assistance, and dispatch service personnel as needed to resolve customer requests.
• Maintain accurate customer account information, including billing updates, extra service invoicing, collections support, and customer retention efforts.
• Process and manage contract bookings for maintenance, repair, and modernization projects.
• Promote and convert non-maintenance customers to maintenance contract customers.
• Proactively identify and pursue opportunities to sell company services to existing and prospective customers.
• Coordinate and dispatch service personnel to customer locations.
• Partner with Service Managers to schedule inspections and service visits.
• Participate in branch and company safety meetings.
• Support safety initiatives through recordkeeping, documentation, and training coordination as required.
• Adhere to company policies and procedures regarding the use of computers, systems, and technology resources.
• Receive, sort, and distribute incoming mail and correspondence.
• Maintain a professional, organized office environment, including filing, recordkeeping, and ordering office supplies.
• Assist with special projects and perform other duties as assigned to support branch operations.

Skills

Customer service

Communication

Organization

Microsoft Office

Multitasking

Detail-oriented

Tools

Microsoft Office

CRM software

Job description

Tampa Bay Ops
St Petersburg, FL 33716, USA

Description

Elevated, the fastest-growing independent elevator services provider in the nation, is proudly powered by APi Group, a global leader in safety and specialty services. Elevated operates in 58 markets across 22 states, bringing together the industry’s best technicians to deliver exceptional service backed by APi Group's world-class corporate infrastructure. With over 500 locations globally, APi Group reinforces Elevated’s local operations, ensuring our technicians can thrive and deliver innovative solutions that meet customer needs.

The Customer Service Associate plays a key role in supporting branch operations. This position provides administrative, customer service, sales support, and dispatch coordination while partnering closely with Service Managers, Business Development Managers, Technicians, and other branch personnel to ensure exceptional customer service and operational efficiency.

Working under limited supervision, the Customer Service Associate performs a variety of office support, customer service, sales, and administrative functions in accordance with established company policies and procedures.

Duties and Responsibilities

• Represent the company professionally and positively in all customer interactions.
• Answer incoming customer calls, provide timely assistance, and dispatch service personnel as needed to resolve customer requests.
• Maintain accurate customer account information, including billing updates, extra service invoicing, collections support, and customer retention efforts.
• Process and manage contract bookings for maintenance, repair, and modernization projects.
• Promote and convert non-maintenance customers to maintenance contract customers.
• Proactively identify and pursue opportunities to sell company services to existing and prospective customers.
• Recommend repair opportunities based on customer inquiries, technician recommendations, inspection findings, and time-ticket reviews in accordance with local office procedures.
• Coordinate and dispatch service personnel to customer locations.
• Partner with Service Managers to schedule inspections and service visits.
• Participate in branch and company safety meetings.
• Support safety initiatives through recordkeeping, documentation, and training coordination as required.
• Adhere to company policies and procedures regarding the use of computers, systems, and technology resources.
• Receive, sort, and distribute incoming mail and correspondence.
• Maintain a professional, organized office environment, including filing, recordkeeping, and ordering office supplies.
• Assist with special projects and perform other duties as assigned to support branch operations.

Qualifications

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Office and business software applications.
• Ability to work independently with limited supervision while collaborating effectively with multiple departments.
• Strong attention to detail and problem-solving skills.
• Ability to maintain confidentiality and professionalism in all interactions.

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to occasionally lift and move office supplies and materials.

Why Join Elevated Facility Services?

At Elevated, we invest in our team members and provide the tools, benefits, and opportunities needed to build a long-term career.

• 401(k) Company Match
• Paid Time Off & Holidays
• Employee Stock Purchase Program
• Professional Development
• Employee Referral Bonus Program

Communication Skills

Expert

Computer/Technical Literacy

Expert

Microsoft Excel

Expert

Interpersonal Skills

Expert

Managing Multiple Projects

Expert

Microsoft Word

Expert

Preferred

Expert

Collections

Expert

Leadership/Management Skills

Expert

Microsoft PowerPoint

Expert

Research Skills

Expert

Behaviors

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.