Customer Experience & Dispatch Specialist

Mr. Handyman LLC.; Fort Collins (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Flexible hours

Paid holidays

Vacation

Bonus opportunities

Job summary

Mr. Handyman in Fort Collins, CO is seeking a Customer Service Representative to manage inbound and outbound communications, schedule our Service Professionals, and guide customers through their projects to ensure a smooth, professional experience.

You will deliver life-long customer relationships by demonstrating the Mr. Handyman Way, offer recommendations, handle inside sales over the phone, and keep detailed records with Office and Excel.

Qualifications

• Two+ years of experience in an office setting.
• Professional communication and phone skills.
• Be highly organized and detail oriented.
• Be a self-starter and deliver solutions.

Responsibilities

• Lead management and scheduling for inbound/outbound communications and service professional teams.
• Provide recommendations and manage expectations with customers during projects.
• Create life-long customers by delivering a best-in-class experience following the Mr. Handyman Way.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Tools

Microsoft Office

Excel

Job description

Mr. Handyman in Fort Collins, CO is seeking a Customer Service Representative to manage inbound and outbound communications, schedule our Service Professionals, and guide customers through their projects to ensure a smooth, professional experience.

You will deliver life-long customer relationships by demonstrating the Mr. Handyman Way, offer recommendations, handle inside sales over the phone, and keep detailed records with Office and Excel.