Customer Experience & Dispatch Pro

Mr Handyman; Loveland (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Paid Holidays and vacation

Bonus opportunities available

Flexible hours

Job summary

Mr. Handyman is seeking a Customer Service Representative in Loveland, Colorado. The role focuses on delivering a best-in-class customer experience, handling inbound/outbound communications, scheduling Service Professionals, and guiding customers through projects with professional recommendations.

The position offers advancement opportunities and flexible hours. Competitive pay ranges from $20 to $23 per hour, with paid holidays and vacation, and bonus opportunities available.

Qualifications

• Live within the Loveland area to be considered for the role.
• Minimum 2 years of experience in an office setting is required.
• Must be able to pass a background check and demonstrate professional communication.
• Strong problem solving and scheduling abilities plus sales aptitude are a plus.

Responsibilities

• Handle inbound and outbound customer communications and manage scheduling for service professionals.
• Lead management and inside sales over the phone while guiding customers through projects.
• Provide recommendations and manage customer expectations to deliver a great experience.
• Create lifelong customers by following a repeatable process that impresses on every interaction.

Skills

Customer service

Multi-tasking

Organizational skills

Communication skills

Independent work

Office software

Tools

Microsoft Office

Excel

Job description

Mr. Handyman is seeking a Customer Service Representative in Loveland, Colorado. The role focuses on delivering a best-in-class customer experience, handling inbound/outbound communications, scheduling Service Professionals, and guiding customers through projects with professional recommendations.

The position offers advancement opportunities and flexible hours. Competitive pay ranges from $20 to $23 per hour, with paid holidays and vacation, and bonus opportunities available.