Customer Experience Director- Mid Atlantic

Scorpion Therapeutics; Kentucky; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Scorpion Therapeutics seeks a Customer Experience Director to oversee PET radiopharmaceutical supply and logistics across a defined region, ensuring product availability and a superior customer experience. In this role you will manage daily dose logistics from manufacturing to customers, coordinate cross-functional teams, monitor performance metrics, and resolve issues to optimize the supply chain.

The position may be hybrid in the United States with after-hours work as needed, reporting to the

Qualifications

• Bachelor's degree in medical or business field.
• 10+ years in biotech, pharma, or nuclear medicine industry.
• 1–2 years in radiopharmaceutical customer relationship management.
• Strong organizational, communication, and cross-functional influence skills.
• Knowledge of regulatory requirements.

Responsibilities

• Manage daily dose logistics from manufacturing to customers.
• Coordinate cross-functional teams including Market Access, Medical, and Logistics.
• Monitor performance metrics and resolve logistical and customer service issues.
• Optimize supply chain processes.

Skills

Cross-functional collaboration

Regulatory knowledge

Organizational skills

Excellent communication

Education

Bachelor's degree in medical or business field

Job description

Role

Customer Experience Director overseeing PET radiopharmaceutical supply and logistics across a defined region, ensuring product availability, and enhancing customer experience.

Responsibilities

manage daily dose logistics from manufacturing to customers, coordinate cross-functional teams including Market Access, Medical, and Logistics, monitor performance metrics, resolve logistical and customer service issues, and optimize supply chain processes.

Requirements

Bachelor's degree in medical or business field; 10+ years in biotech, pharma, or nuclear medicine industry; 1-2 years in radiopharmaceutical customer relationship management; strong organizational, communication, and cross-functional influence skills; knowledge of regulatory requirements.

Preferred

experience leading teams; clinical/technical PET/CT knowledge; familiarity with radiopharmacy operations; residence in Mid-Atlantic region.

High-Value

radiopharmaceutical logistics, PET imaging, customer retention in a competitive market, cross-functional collaboration, experience with high-value logistics management, influence without authority.

Work setup

likely hybrid, with potential after-hours and weekend work; reporting to Senior Director of Customer Experience.