Customer Service Specialist — Fast-Paced Office Role

The Kraft Group; Red Lion (York County); On-site; USD 74,357,000 - 110,318,000; Full time

Job summary

Rand Whitney Mid Atlantic Red Lion PA - Red Lion, PA 17356 is seeking a Full Time General and Administrative specialist. You will accurately update customer records, answer product and service questions, and generate correspondence to resolve issues.

You must have a High School Diploma or equivalent, strong communication skills, and the ability to work independently in a fast-paced office. This role operates in a professional environment with standard office equipment.

Qualifications

• High school diploma or equivalent required.
• Prior data entry experience preferred.
• Excellent communication and presentation skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Maintains customer records by updating account information.
• Answer product and service questions, information about other products and services.
• Generate correspondence to secure additional customer information to resolve disputes.
• Maintains detailed files for documentation.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Maintain accurate pricing, execute price adjustments.
• Purchase tooling, sheets and finished goods and process invoices to customers
• Maintain inventory
• Acknowledge and resolve customer complaints, arrange pick up of material, process credit to customer
• Special projects and assignments as business dictates.

Skills

Data entry

Communication

Computer skills

High school diploma

Independent worker

Fast-paced

Education

High School Diploma or Equivalent

Job description

Rand Whitney Mid Atlantic Red Lion PA - Red Lion, PA 17356 is seeking a Full Time General and Administrative specialist. You will accurately update customer records, answer product and service questions, and generate correspondence to resolve issues.

You must have a High School Diploma or equivalent, strong communication skills, and the ability to work independently in a fast-paced office. This role operates in a professional environment with standard office equipment.