Customer Experience Specialist

Rand-Whitney; Rhode Island; On-site; USD 32,000 - 42,000; Full time

Job summary

Rand-Whitney in Rhode Island is seeking an entry-level Data Entry Administrator to support internal and external customers by accurately updating records, answering questions, and assisting with pricing and invoicing processes. The role requires strong attention to detail and solid communication skills in a fast-paced office environment.

High school diploma or equivalent is required; data entry experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• Prior computer data entry experience preferred.
• Excellent communication and presentation skills.
• Proficiency in data entry applications and related software.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Maintains customer records by updating account information.
• Answers product and service questions and information about other products and services.
• Generates correspondence to obtain additional information to resolve disputes.
• Maintains detailed files for documentation.
• Provides feedback on service failures or customer concerns.
• Maintains pricing accuracy and executes price adjustments.
• Purchases tooling, sheets and finished goods; processes vendor invoices and customer invoices.
• Maintains inventory and stock levels.
• Acknowledges and resolves customer complaints; arranges pick-up of material; processes credits.

Skills

Data entry

Communication skills

Presentation skills

Attention to detail

Organizational skills

Multitasking

Education

High School Diploma/ Equivalent

Job description

Rand-Whitney in Rhode Island is seeking an entry-level Data Entry Administrator to support internal and external customers by accurately updating records, answering questions, and assisting with pricing and invoicing processes. The role requires strong attention to detail and solid communication skills in a fast-paced office environment.

High school diploma or equivalent is required; data entry experience is preferred.