Customer Care & Operations Specialist

The Kraft Group; Pawtucket (RI); On-site; USD 36,000 - 52,000; Full time

Job summary

Rand Whitney Container in Pawtucket, RI is seeking a detail-oriented administrative associate to support customer service and data entry tasks. The role emphasizes accurate record-keeping, pricing updates, and efficient handling of inquiries in a fast-paced setting.

The position offers a full-time on-site schedule with standard office duties and strong emphasis on confidentiality and organized workflow. High school diploma or equivalent is required, with opportunities to contribute to process

Qualifications

• Prior computer data entry experience preferred.
• Excellent communication and presentation skills.
• Application knowledge and skill for computer data entry.
• High School Diploma/ Equivalent.
• Ability to work in a fast paced environment.
• Ability to work independently.
• Strong attention to detail and focused concentration.
• Timely decision making within workflow.

Responsibilities

• Maintains customer records by updating account information.
• Answer product and service questions to attract potential customers.
• Generate correspondence to resolve customer disputes.
• Maintain detailed files for documentation.
• Provide timely feedback on service failures or customer concerns.
• Maintain pricing accuracy and execute price adjustments.
• Process tooling, sheets, and finished goods and handle invoices.
• Maintain inventory and coordinate material pickups as needed.
• Resolve customer complaints and process credits.
• Handle special projects as business needs require.
• Protect personally identifiable information per privacy standards.

Skills

Data entry

Communication skills

Presentation skills

Attention to detail

Decision making

Independent work

Education

High School Diploma or Equivalent

Job description

Rand Whitney Container in Pawtucket, RI is seeking a detail-oriented administrative associate to support customer service and data entry tasks. The role emphasizes accurate record-keeping, pricing updates, and efficient handling of inquiries in a fast-paced setting.

The position offers a full-time on-site schedule with standard office duties and strong emphasis on confidentiality and organized workflow. High school diploma or equivalent is required, with opportunities to contribute to process