Customer Experience Crew Member — Flexible Scheduling

Steak 'n Shake Cookeville; Cookeville (TN); On-site; USD 1,515,000 - 2,066,000; Part time

Benefits offered by this job

Flexible Scheduling

Meal Discounts

Employee Assistance Program

Paid Training

Discount Program

Associate Emergency Foundation

Job summary

Steak ’n Shake is seeking a Team Member to deliver genuine hospitality and help drive fast, friendly service in a high-energy setting. You’ll contribute to a guest-focused culture that blends tradition with innovation, including self-order kiosks and modern beverage systems.

This role emphasizes reliability, a cheerful attitude, and a passion for helping others, with opportunities to learn from experienced leaders and grow within the brand.

Qualifications

• Consistent and reliable—you show up ready to work every shift.
• Positive, cheerful attitude and passion for serving others.
• Strong customer service skills and ability to engage guests.

Responsibilities

• Greet guests with a friendly smile and maintain eye contact.
• Take orders accurately and assist guests at the kiosk.
• Work with the team to keep service fast and friendly.
• Follow food safety, cleanliness, and dress code standards.

Skills

Customer service

Teamwork

Reliability

Flexible schedule

Job description

Steak ’n Shake is seeking a Team Member to deliver genuine hospitality and help drive fast, friendly service in a high-energy setting. You’ll contribute to a guest-focused culture that blends tradition with innovation, including self-order kiosks and modern beverage systems.

This role emphasizes reliability, a cheerful attitude, and a passion for helping others, with opportunities to learn from experienced leaders and grow within the brand.