CUSTOMER SERVICE COUNTER

Von Maur; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

Job summary

Von Maur in Ann Arbor, MI is seeking a friendly Customer Service Counter Associate to help customers across the store. You’ll greet guests, answer questions, process transactions, and support online orders. This role emphasizes exceptional service in a fast-paced department.

You’ll handle customer charge accounts, boxes, and packaging, and ensure deposits are prepared accurately. The position requires on-site work day, evening, and weekend shifts, with a focus on teamwork, organization, and

Qualifications

• Greet customers warmly and provide friendly, helpful service.
• Assist customers or direct them to the appropriate area by phone.
• Open and manage customer charge accounts and payments.
• Prepare, box, and wrap purchases and online orders for shipment.
• Handle cashier tasks and prepare bank deposits as needed.
• Keep the department clean and organized.
• Be available to work on-site for day, evening, and weekend shifts.

Responsibilities

• Greet customers and create a positive experience.
• Answer and direct calls to the correct area or team.
• Process customer accounts and payments accurately.
• Package and prepare items for shipment and pickup.
• Maintain cleanliness and organization of the counter area.
• Work on-site across day, evening, and weekend shifts.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or equivalent

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

What You’ll Do

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

What You Can Expect

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

About Us

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.