Customer Experience Coordinator

at; Miami (FL); Hybrid; USD 60,174,000 - 80,231,000; Full time

Benefits offered by this job

Commission structure

Clothing allowance

Employee discount

Training program

Travel opportunities

Job summary

Radically Personal Miami store seeks a Customer Experience Coordinator to lead the in-store client experience and ambassador brand tone. You will support all activities necessary for efficient store operation and deliver exemplary service to maximize sales.

Responsibilities include exceeding client expectations, ensuring professional staff interaction, mapping clienteling for guests, and collaborating with leadership to address service issues.

Qualifications

• Experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills.
• Professional verbal and written communication.

Responsibilities

• Ensure client expectations are exceeded at every visit and create an environment focused on the client experience using hospitality tools.
• Maintain professional appearance of all employees for each customer interaction per policy and deliver high-level service to maximize sales.
• Map clienteling activities for each guest.
• Ensure seamless efficiency and positive atmosphere in the customer experience.
• Collaborate with leadership and expert teams to proactively address service issues.
• Perform additional duties as assigned by store leadership.

Skills

Sales

Hospitality

Communication

Job description

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided

Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales

Ensure clienteling activities are mapped for each guest

Ensure seamless efficiency and positive atmosphere in the customer experience

Partner with leadership and expert teams to proactively address service issues

Performing other duties assigned by store leadership team

Who you are:

Previous experience in sales, hospitality, and/or service

Exceptional customer service/clienteling skills and excited to build relationships

Professional verbal and written communication skills

What you will get:

Competitive salary between $21 - $28 hourly for a full-time contract, plus a lucrative commission structure.

A top-of-the-line training program, unique to the industry

A clothing allowance for each new season and a generous employee discount

Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad