Customer Experience Coordinator

Suitsupply; Washington (District of Columbia); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Training program

Clothing allowance

Employee discount

Travel opportunities

Job summary

Suitsupply in Washington, DC is seeking a Customer Experience Coordinator to set the tone of the Radically Personal customer journey. You will be the store’s lead ambassador and a reference for clients, guiding the experience from hello to checkout.

You will partner with leadership to ensure seamless operations, deliver exemplary service, and maximize sales while upholding the brand’s image of quality and professionalism.

Qualifications

• Experience in sales, hospitality, or service.
• Exceptional customer service and clienteling skills.
• Strong verbal and written communication skills.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Exceed client expectations at every visit and focus on the client experience.
• Maintain professional appearance and deliver top customer service to maximize sales.
• Map clienteling activities for each guest.
• Foster seamless, positive atmosphere in the customer journey.
• Collaborate with leadership to address service issues.
• Perform additional duties as assigned by store leadership.

Skills

Sales

Hospitality

Customer service

Clienteling

Communication

Job description

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills
• Flexible work schedule, including evenings, weekends, and holidays

What you will get:

• Competitive salary between $20 - $22 hourly for a full-time contract
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad