Customer Experience Coordinator (Mailroom & Orders)

Palecek; Richmond (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive PTO

Health plan

401(k) Savings Plan

Profit Sharing

Employee Discount

Job summary

Palecek is seeking a detail-oriented Mailroom Coordinator to manage daily mailroom operations, process customer orders, and ensure accurate fulfillment and shipment of samples. You will handle invoicing, respond to inquiries, and maintain organized records in AS400 and the company database.

The role requires professional communication, ability to multitask, and a dedication to accuracy in a fast-paced office environment.

Qualifications

• One or more years of related clerical experience.
• Advanced proficiency in Microsoft Office (Outlook, Word, and Excel).
• Professional communication and interpersonal skills.
• Ability to multitask and meet deadlines in a fast-changing environment.
• Ability to maintain confidentiality and integrity.

Responsibilities

• Enter customer orders into the system accurately and efficiently.
• Prepare, pick, pack, and ship orders to meet deadlines.
• Generate and send invoices to customers.
• Respond to customer emails and inquiries promptly.
• Receive, sort, and distribute daily incoming mail and packages.
• Maintain a clean, organized mailroom workspace.
• Update orders and customer information in the company’s database.

Skills

Microsoft Office Suite

Attention to detail

Professional communication

Teamwork

AS400

Tools

AS400

Job description

Palecek is seeking a detail-oriented Mailroom Coordinator to manage daily mailroom operations, process customer orders, and ensure accurate fulfillment and shipment of samples. You will handle invoicing, respond to inquiries, and maintain organized records in AS400 and the company database.

The role requires professional communication, ability to multitask, and a dedication to accuracy in a fast-paced office environment.