Mailroom Operations & Customer Support Specialist

EG Workforce Solutions; Fremont Township (MI); On-site; USD 28,000 - 42,000; Full time

Job summary

Employment Group is seeking a mailroom/administrative support role focused on daily mail operations, scheduling, and customer service. The role involves coordinating mail routes, assisting customers, and supporting team members across mailroom tasks.

You will learn metering, international mail, and courier processing while maintaining safety protocols on site. The position emphasizes basic computer skills (Excel/Word) and a strong work ethic, with opportunities to train others and adapt to

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer proficiency, including Microsoft Excel and Word.
• Good driving record.

Responsibilities

• Coordinate daily mail routes and deliveries; sort and deliver mail; support mail center operations including shipping and postal processing.
• Provide courteous, professional assistance to customers and collaborate with team members to meet daily goals.
• Learn and perform mailing tasks such as metering and international mail; memorize names and departments to improve routing accuracy.
• Provide backup support for van operations and multitask across mail center responsibilities as needed.
• Use basic computer skills and remain willing to learn new systems, processes, and procedures.
• Support mailroom operations including reporting, ordering supplies, sorting and delivering mail, and processing outgoing domestic and international courier packages.
• Train team members on assigned mailroom tasks and procedures.
• Consistently follow and reinforce PPE safety protocols.

Skills

Customer service

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Employment Group is seeking a mailroom/administrative support role focused on daily mail operations, scheduling, and customer service. The role involves coordinating mail routes, assisting customers, and supporting team members across mailroom tasks.

You will learn metering, international mail, and courier processing while maintaining safety protocols on site. The position emphasizes basic computer skills (Excel/Word) and a strong work ethic, with opportunities to train others and adapt to