Lead Mailroom & Workplace Operations Coordinator

Spsnorthamerica; Horsham (PA); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Benefits package

Job summary

SPS is seeking a Lead Mailroom Associate in Horsham, PA to oversee daily mailroom operations, ship/receive items, and provide office services support. You will manage mail, shipments, and front-desk coverage while ensuring secure handling of confidential materials and a smooth client experience.

The role requires strong communication, leadership, and organizational skills, with 2+ years in mailroom or related roles and a willingness to obtain HazMat certification. Monday–Friday work hours apply.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in mailroom, shipping/receiving, office services, or related operations, including at least 1 year in a lead or supervisory role preferred.
• Strong communication, customer service, and organizational skills.
• Excellent time management and ability to manage multiple priorities.
• Proficiency with Microsoft Office and mailroom-related systems and equipment.
• Working knowledge of shipping/receiving procedures, packing methods, and chain-of-custody practices.
• Sound judgment when handling confidential or sensitive materials.
• Ability to work independently while leading daily operations.
• Professional, dependable, and committed to following company policies and procedures.

Responsibilities

• Lead Mail & Shipping Operations: Oversee daily mailroom operations and ensure timely, accurate service delivery; receive, sort, distribute, and process incoming and outgoing mail and packages; coordinate shipments through USPS, UPS, FedEx, and other courier services; track deliveries, maintain shipping records, and respond to mail and package inquiries; notify employees of incoming deliveries and ensure secure handling of confidential materials; maintain a clean, organized, and efficient mailroom environment.
• Shipping Compliance & Equipment: Follow shipping, safety, and chain-of-custody procedures; operate and maintain mailroom equipment, including postage meters, scanners, label printers, copiers, and multifunction devices; monitor office and mailroom supply inventory and coordinate equipment service requests as needed.
• Reception & Workplace Support: Provide reception coverage and assist employees, visitors, and vendors as needed; support hospitality services by restocking pantries, assisting with conference room setups, and supporting office moves; train and support backup personnel while assisting with additional operational needs during downtime.

Skills

Mailroom leadership

Shipping operations

Customer service

Organization

Microsoft Office

Education

High school diploma

Tools

Postage meters

Scanners

Label printers

Copiers

Office systems

Job description

SPS is seeking a Lead Mailroom Associate in Horsham, PA to oversee daily mailroom operations, ship/receive items, and provide office services support. You will manage mail, shipments, and front-desk coverage while ensuring secure handling of confidential materials and a smooth client experience.

The role requires strong communication, leadership, and organizational skills, with 2+ years in mailroom or related roles and a willingness to obtain HazMat certification. Monday–Friday work hours apply.