Coordinator, Customer Experience - Mailroom

Palecek; Richmond (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive PTO

Health plan

401(k) Savings Plan

Profit Sharing

Employee Discount

Job summary

Palecek is seeking a detail-oriented Mailroom Coordinator to manage daily mailroom operations, process customer orders, and ensure accurate fulfillment and shipment of samples. You will handle invoicing, respond to inquiries, and maintain organized records in AS400 and the company database.

The role requires professional communication, ability to multitask, and a dedication to accuracy in a fast-paced office environment.

Qualifications

• One or more years of related clerical experience.
• Advanced proficiency in Microsoft Office (Outlook, Word, and Excel).
• Professional communication and interpersonal skills.
• Ability to multitask and meet deadlines in a fast-changing environment.
• Ability to maintain confidentiality and integrity.

Responsibilities

• Enter customer orders into the system accurately and efficiently.
• Prepare, pick, pack, and ship orders to meet deadlines.
• Generate and send invoices to customers.
• Respond to customer emails and inquiries promptly.
• Receive, sort, and distribute daily incoming mail and packages.
• Maintain a clean, organized mailroom workspace.
• Update orders and customer information in the company’s database.

Skills

Microsoft Office Suite

Attention to detail

Professional communication

Teamwork

AS400

Tools

AS400

Job description

Who We AreAs a family-owned company, PALECEK values integrity, loyalty and strong partnerships. We are driven to improve, innovate and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe beautiful spaces enhance the quality of life.SummaryCoordinator, Customer Experience – Mailroom position is responsible for handling all aspects of mailroom operations, including processing and fulfilling orders, managing customer communications, and maintaining the organization and cleanliness of the workspace.An essential part of this role involves ensuring that product samples are accurately prepared and shipped, as these samples play a critical role in the sales process by providing customers with the opportunity to elevate their sales presentations.DescriptionEnter customer orders into the system accurately and efficientlyPrepare, pick, pack, and ship orders following established procedures to meet customer expectations and deadlinesGenerate and send invoices to customersRespond promptly and professionally to customer emails, inquiries, and requestsResolve customer issues and concerns related to orders and shipmentsReceive, sort, and distribute daily incoming mail and packagesPrepare outgoing mail for shipment, ensuring proper postage and packagingMaintain a clean, organized, and efficient mailroom workspaceEnsure that all equipment and supplies are properly stored and readily availableMonitor inventory levels of mailroom supplies, placing orders proactively to avoid shortages.Track and report any discrepancies in inventoryMaintain accurate records of all incoming and outgoing shipments using our database (AS400)Update orders and customer information in the company’s databaseKey QualificationsOne or more years of related clerical experienceAdvanced proficiency in Microsoft Office Suite (Outlook, Word, and Excel)Aptitude for learning new software and systemsProfessional communication and interpersonal skillsAbility to multi-task, work independently and/or within a team, pay attention to detail and meet deadlinesCommitted to excellence and high-quality work performanceAbility to prioritize, maintain confidentiality, and operate with patience and integrity in a rapidly changing environment is requiredPhysical RequirementsOperate in a professional office environmentMust be able to occasionally lift up to 15 poundsModerate noise i.e. business office with computers, phone, printers and light trafficProlonged periods of sitting at a desk and working on a computerRegularly required to stand, sit, talk, hear, and use hands and fingers to operate a computerPay & BenefitsPay range: $20.00-$24.00 per hourCompetitive Paid Time OffA flexible health plan offering medical, dental, and vision benefitsHealth Care and Dependent Care Flexible Spending AccountsHealth Savings Account401(k) Savings PlanProfit Sharing BenefitsGenerous Employee Discount