Customer Experience Coordinator - Brand & Service

Reflector Entertainment Ltd.; Columbia (SC); On-site; USD 38,000 - 48,000; Full time

Job summary

Reflector Entertainment Ltd. in Columbia, SC is seeking a Service Experience Coordinator to engage with customers across chat, email, phone, and social media; you’ll enter orders, resolve issues, and share product knowledge to strengthen our brands.

You’ll work with marketing to capture consumer feedback and help shape future service, while thriving in a fast-paced, multi-channel environment. Strong communication and a positive, solution-focused attitude are essential for success in this role,

Qualifications

• High school diploma required; college degree preferred.
• Customer service experience a plus.
• Excellent written and verbal communication.
• Ability to multitask and stay positive.
• Willingness to travel occasionally.

Responsibilities

• Enter orders and resolve customer issues across channels.
• Share product knowledge and strengthen brand loyalty.
• Answer inquiries and manage warranties and returns.
• Collaborate with marketing and sales to share feedback.

Skills

Communication

Customer service

Multitasking

Data entry

Microsoft Office

Spreadsheets

Organization

Problem solving

Education

High School Diploma

College Degree preferred

Tools

Microsoft Office

Spreadsheets

Job description

Reflector Entertainment Ltd. in Columbia, SC is seeking a Service Experience Coordinator to engage with customers across chat, email, phone, and social media; you’ll enter orders, resolve issues, and share product knowledge to strengthen our brands.

You’ll work with marketing to capture consumer feedback and help shape future service, while thriving in a fast-paced, multi-channel environment. Strong communication and a positive, solution-focused attitude are essential for success in this role,