Service Experience Coordinator

Reflector Entertainment Ltd.; Columbia (SC); On-site; USD 38,000 - 48,000; Full time

Job summary

Reflector Entertainment Ltd. in Columbia, SC is seeking a Service Experience Coordinator to engage with customers across chat, email, phone, and social media; you’ll enter orders, resolve issues, and share product knowledge to strengthen our brands.

You’ll work with marketing to capture consumer feedback and help shape future service, while thriving in a fast-paced, multi-channel environment. Strong communication and a positive, solution-focused attitude are essential for success in this role,

Qualifications

• High school diploma required; college degree preferred.
• Customer service experience a plus.
• Excellent written and verbal communication.
• Ability to multitask and stay positive.
• Willingness to travel occasionally.

Responsibilities

• Enter orders and resolve customer issues across channels.
• Share product knowledge and strengthen brand loyalty.
• Answer inquiries and manage warranties and returns.
• Collaborate with marketing and sales to share feedback.

Skills

Communication

Customer service

Multitasking

Data entry

Microsoft Office

Spreadsheets

Organization

Problem solving

Education

High School Diploma

College Degree preferred

Tools

Microsoft Office

Spreadsheets

Job description

Service Experience Coordinator

Location: Columbia, SC

Job Summary: What will you do?

Are you passionate about building brand loyalty and providing standout service? As a Service Experience Coordinator, you’ll be on the front lines—engaging directly with consumers and customers across multiple channels like chat, email, phone, and social media. Whether it’s entering orders, solving issues, or sharing product knowledge, you’ll help strengthen our brands and create unforgettable experiences. Plus, you’ll work alongside marketing teams to share consumer feedback and help shape the future of Pure Fishing.

What makes you a great catch?

• You have top-notch communication skills—both written and verbal.
• You’re naturally customer-obsessed and love solving problems with positivity.
• You’re organized, flexible, and always ready to jump into continuous improvement.
• You thrive in fast-paced environments with calls, emails, chats, and multitasking galore.
• You have data entry and computer skills, with experience in spreadsheets and Microsoft Office.
• Bonus points if you’ve got experience in customer service, account management, or brand engagement.

Why you will love it here

• Join a passionate team driven by excellence, authenticity, and execution.
• Be part of building and growing legendary outdoor brands.
• Your input matters—we want your ideas on improving our service and customer experience.
• Opportunities to grow and develop your skills in brand management and customer engagement.

Your work environment

You’ll work in a dynamic, customer-focused team that interacts across departments, including marketing and sales. You’ll be answering inquiries, managing warranties and returns, entering orders, and helping shape how the world sees our brands. Every interaction you have with customers will be a chance to build loyalty and make someone’s day.

What you will need to succeed

• High school diploma required; college degree preferred.
• Experience in customer service or a contact center environment is a plus.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and handle challenges with a positive attitude.
• A commitment to continuous learning, collaboration, and leadership.
• Willingness to travel occasionally as needed.