Customer Experience Coordinator — 1st Shift (Mon–Fri)

CTDI; Fort Worth (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay every Thursday

Monthly Incentive Bonus

Positive, team-oriented, inclusive工作环境

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI in Fort Worth, TX is seeking a dedicated Customer Service Representative to handle inbound calls, verify appointments, and address customer inquiries with professionalism. You will work in a structured, family-like environment that values accuracy and courtesy.

The role emphasizes strong communication, organizational skills, and a team-oriented culture. Weekly pay, a monthly incentive bonus, and comprehensive benefits are part of CTDI's employee-focused approach.

Qualifications

• 2+ years of customer service or related experience.
• Excellent customer relations and communication skills.
• Strong interpersonal and organizational abilities.
• Professional telephone manner.
• Experience with MS Office including Excel and Word.

Responsibilities

• Receiving and processing all customer calls and inquiries.
• Handling appointment verification and customer authorization calls.
• Performing clerical duties and administrative tasks.
• Addressing customer concerns and following up.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Telephone manner

MS Office

Excel

Word

Tools

MS Office

Job description

CTDI in Fort Worth, TX is seeking a dedicated Customer Service Representative to handle inbound calls, verify appointments, and address customer inquiries with professionalism. You will work in a structured, family-like environment that values accuracy and courtesy.

The role emphasizes strong communication, organizational skills, and a team-oriented culture. Weekly pay, a monthly incentive bonus, and comprehensive benefits are part of CTDI's employee-focused approach.