Customer Service Coordinator B

CTDI Careers; Coatesville (Chester County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Monthly incentive bonus

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a customer service professional in the United States to support calls, appointment verification, and administrative tasks in a fast-paced environment. This role focuses on delivering high-quality service and resolving customer concerns with timely follow-up.

Ideal candidates have 2+ years of customer service experience, strong communication and organizational skills, and proficient use of MS Office. Perks include weekly pay, benefits, and a supportive team culture.

Qualifications

• 2+ years customer service or related experience.
• Excellent customer relations skills.
• Excellent communication skills and interpersonal skills.
• Excellent organizational skills and analytical skills.
• A professional telephone manner.
• Experience with basic PC software programs including MS Office, Excel, Word, or related programs.

Responsibilities

• Receiving and processing all customer calls and inquiries.
• Handling all appointment verification, and customer authorization phone calls.
• Responsible for performing many of the clerical duties.
• Addressing customer concerns and handling follow-up.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Analytical skills

Telephone manners

Tools

MS Office

Excel

Word

Job description

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

Handled customer calls and inquiries, appointment verification and authorization calls, clerical and administrative tasks, and customer concerns with appropriate follow-up.

1st Shift: 7:00AM - 3:00PM, Monday - Friday

Responsibilities:

• Receiving and processing all customer calls and inquiries.
• Handling all appointment verification, and customer authorization phone calls.
• Responsible for performing many of the clerical duties.
• Addressing customer concerns and handling follow-up.

Qualifications:

• 2+ years customer service or related experience.
• Excellent customer relations skills.
• Excellent communication skills and interpersonal skills.
• Excellent organizational skills and analytical skills.
• A professional telephone manner.
• Experience with basic PC software programs including MS Office, Excel, Word, or related programs.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account

Work Authorization

• United States (Required)
• Must be 18 years of age

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.