Customer Experience Coordinator

Suitsupply; New York (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Industry training program

Clothing allowance

Employee discount

Travel opportunities

Job summary

Suitsupply in New York, NY is seeking a Customer Experience Coordinator to shape the Radically Personal customer journey. You will be the store's lead ambassador of the brand and a reference for the customer, delivering exemplary service to maximize sales.

Work with management to ensure a seamless, high-energy store experience; map clienteling activities; partner with leadership to address service issues; and perform other duties as assigned.

Qualifications

• Experience in sales, hospitality, or service.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication.

Responsibilities

• Exceed client expectations in every visit and enhance the client experience.
• Ensure professional appearance and service to maximize sales.
• Map clienteling activities for each guest.
• Collaborate with leadership to address service issues.
• Perform other duties as assigned by store leadership.

Skills

Sales experience

Hospitality background

Service orientation

Job description

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills
• Flexible work schedule, including evenings, weekends, and holidays

What you will get:

• Competitive salary between $24 - $28 hourly for a full-time contract.
• A top-of-the-line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad.