Customer Experience Coordinator

at; San Francisco (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Training program

Clothing allowance

Employee discount

Career travel opportunities

Job summary

Unknown Brand in San Francisco is seeking a Customer Experience Coordinator to lead the store’s brand ambassador experience and deliver Radically Personal service.

You will partner with store leadership to exceed client expectations, train staff on professional appearance, map clienteling, and help drive sales.

This full-time role offers hourly pay of $24–$28, a comprehensive training program, clothing allowance, employee discount, and opportunities to travel.

Qualifications

• Experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Exceeds client expectations at each visit while maintaining a client-focused environment.
• Ensures all employees present professionally for each customer interaction.
• Maps clienteling activities for each guest.
• Maintains seamless efficiency and positive atmosphere in the customer experience.
• Collaborates with leadership to proactively address service issues.
• Performs other duties as assigned by store leadership.

Skills

Sales experience

Customer service

Clienteling

Communication skills

Job description

Contract type Full-time

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided

Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales

Ensure clienteling activities are mapped for each guest

Ensure seamless efficiency and positive atmosphere in the customer experience

Partner with leadership and expert teams to proactively address service issues

Performing other duties assigned by store leadership team

Who you are:

Previous experience in sales, hospitality, and/or service

Exceptional customer service/clienteling skills and excited to build relationships

Professional verbal and written communication skills

Store-based role

What you will get:

Competitive salary between $24- $28 hourly for a full-time contract

A top-of-the-line training program, unique to the industry

A clothing allowance for each new season and a generous employee discount

Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad