Customer Experience Coordinator

at; Washington (District of Columbia); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Clothing allowance

Employee discount

Travel to other stores abroad

Job summary

at in Washington, DC is seeking a Customer Experience Coordinator to set the tone of the store and be the brand ambassador. You will support operations to deliver a memorable journey for every guest.

This full-time role offers hourly compensation of $20–$22, a top-tier training program, clothing allowance, employee discount, and opportunities to travel to other stores and abroad.

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills.
• Professional verbal and written communication skills.

Responsibilities

• Ensure client expectation is exceeded at each visit and focus on client experience.
• Maintain professional appearance of all employees for each customer interaction.
• Map clienteling activities for each guest.
• Ensure seamless efficiency and positive atmosphere in the customer experience.
• Partner with leadership to proactively address service issues.
• Perform other duties assigned by store leadership.

Skills

Customer service

Clienteling

Sales

Job description

Location Washington, District of Columbia, United States

Contract type Full-time

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store’s lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided

Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales

Ensure clienteling activities are mapped for each guest

Ensure seamless efficiency and positive atmosphere in the customer experience

Partner with leadership and expert teams to proactively address service issues

Performing other duties assigned by store leadership team

Who you are:

Previous experience in sales, hospitality, and/or service

Exceptional customer service/clienteling skills and excited to build relationships

Professional verbal and written communication skills

What you will get:

Competitive salary between $20 - $22 hourly for a full-time contract

A top-of-the-line training program, unique to the industry

A clothing allowance for each new season and a generous employee discount

Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad