Customer Engagement Coordinator

Maddisondelongtravels; New Jersey; Remote; USD 40,000 - 60,000; Full time

Job summary

Maddisondelongtravels is seeking a friendly, motivated Customer Engagement Coordinator to support customer communication, follow-up, and day-to-day engagement activities. This remote role suits someone who enjoys connecting with people and providing a positive customer experience.

You will handle inquiries, update records, and collaborate with the team to ensure timely responses and quality service. Training and ongoing support are provided to help you learn our systems and deliver outstanding

Qualifications

• Strong written and verbal communication skills.
• Friendly and professional attitude.
• Good customer service and interpersonal skills.
• Strong organization and time-management skills.
• Comfortable communicating by phone, email, and online platforms.
• Basic computer and internet skills.
• Ability to learn new software and systems.
• Dependable and self-motivated.
• Strong attention to detail.
• Ability to manage responsibilities independently.

Responsibilities

• Communicate with prospective and current customers.
• Respond to questions and requests in a timely manner.
• Provide clear and professional information about services.
• Follow up with customers on inquiries and next steps.
• Assist with customer engagement and outreach activities.
• Maintain accurate and organized customer records.
• Update contact information and communication notes.
• Track follow-up activities and outstanding requests.
• Build and maintain positive customer relationships.
• Use company software and online tools to manage daily tasks.
• Work with team members to support customer needs.
• Participate in training and team meetings.
• Complete assigned tasks and meet deadlines.

Skills

Communication skills

Professional attitude

Customer service

Organization

Communication channels

Computer basics

Learning software

Reliability

Attention to detail

Independence

Job description

Customer Engagement Coordinator

We are seeking a friendly, motivated, and organized Customer Engagement Coordinator to support customer communication, follow-up, and day-to-day engagement activities.

This position is ideal for someone who enjoys connecting with people, providing helpful information, and creating a positive customer experience. Training and ongoing support are provided.

Responsibilities

• Communicate with prospective and current customers
• Respond to customer questions and requests in a timely manner
• Provide clear and professional information about available services
• Follow up with customers regarding inquiries and next steps
• Assist with customer engagement and outreach activities
• Maintain accurate and organized customer records
• Update contact information and communication notes
• Track follow-up activities and outstanding requests
• Build and maintain positive customer relationships
• Use company software and online tools to manage daily tasks
• Work with team members to support customer needs
• Participate in training and team meetings
• Complete assigned tasks and meet established deadlines

Qualifications

• Strong written and verbal communication skills
• Friendly and professional attitude
• Good customer service and interpersonal skills
• Strong organization and time-management skills
• Comfortable communicating by phone, email, and online platforms
• Basic computer and internet skills
• Ability to learn new software and systems
• Dependable and self-motivated
• Strong attention to detail
• Ability to manage responsibilities independently

Previous customer service, administrative, or client support experience is helpful but not required.

Work Environment

This is a remote position. Candidates must have reliable internet access and be comfortable using online communication and business tools.

Training and ongoing support are provided to help team members learn company systems, processes, and customer engagement procedures.

We are looking for individuals who enjoy working with people and are committed to providing a professional, helpful, and positive customer experience.