Service Representative

Platinum Coastal Group; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level Customer Experience Associate to join our on-site team in New York, NY. You will greet and assist customers in person, answer questions about services, and coordinate requests with the onsite team to ensure smooth operations.

Ideal candidates are personable, dependable, organized, and coachable, with strong communication skills suitable for fast-paced environments.

Qualifications

• Personable and dependable with strong communication skills.
• Willingness to start conversations and engage customers.
• Experience in people-facing roles is a plus.
• Organized and coachable in a fast-moving environment.

Responsibilities

• Greet and assist customers in person.
• Answer questions and explain services.
• Coordinate requests with the onsite team.
• Follow up to support a positive customer experience.

Skills

Customer relationship management

Customer experience

Work-ethic

Job description

• Coordinate requests with the appropriate onsite team
• Follow up to support a positive customer experience

Key areas of responsibility

• Greet and assist customers in person
• Answer questions and explain services
• Coordinate requests with the appropriate onsite team
• Follow up to support a positive customer experience

This is an on-site position with regular face-to-face interaction. The role is designed for someone comfortable working directly with customers, clients, members, community participants, partners, or onsite coworkers rather than working exclusively behind the scenes.

A good starting point for someone who is:

A strong entry-level candidate is personable, dependable, comfortable starting conversations, organized, coachable, and able to communicate professionally in a fast-moving environment. Related experience can be helpful, but transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may also be relevant.

Skills: customer relationship management,customer experience,work-ethic