Customer Experience Coordinator

The Davey Tree Expert Company; Summerville (SC); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement plan with company-mɪ

Job summary

The Davey Tree Expert Company in Summerville, SC is seeking a Client Experience Coordinator to join our on-site team. You will support client outreach, contract initiation, and office administration within a leading employee-owned organization.

We offer opportunities for advancement, a comprehensive benefits package, and a compensation range of $25–$29 per hour. The role emphasizes organization, clear communication, and multi-tasking in a dynamic office environment.

Qualifications

• Minimum two-years of experience in office processes and office administration procedures.
• Outstanding telephone and communication skills
• MUST BE: Proficient in Microsoft Outlook, Word, and Excel
• Ability to meet deadlines, attention to detail and accuracy
• Expert organizational skills and ability to multi-task
• Preferred: prior working experience with CRM and SAP systems
• Availability for Afternoon and Evening hours

Responsibilities

• Be the first point of contact and triage the needs of the clients and the office.
• Field current and prospective client calls.
• Proposal production and contract initiation.
• Process employee time sheets.
• Maintain various databases and spreadsheets.
• Order and maintain office supplies.
• Invoice, manage accounts receivable, and maintain files.

Skills

Telephone skills

Communication skills

Outlook proficiency

Word proficiency

Excel proficiency

Time management

Organizational skills

Multi-tasking

Tools

CRM

SAP

Job description

Position Overview

Invest in your future. Join one of the largest employee-owned companies in the nation! Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.

Company: The Davey Tree Expert Company

Locations: Summerville, SC

Additional Locations: NA

Work Site: On Site

Req ID: 228935

Compensation Data

$25-$29 hourly rate**

Position Overview

Invest in your future. Join one of the largest employee-owned companies in the nation! Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services.

We are currently looking to add a dynamic Client Experience Coordinator to our passionate team of tree care professionals.

Job Duties

What You’ll Do:

• Be the first point of contact and triage the needs of the clients and the office.
• Field current and prospective client calls.
• Proposal production and contract initiation.
• Process employee time sheets.
• Maintain various databases and spreadsheets.
• Order and maintain office supplies.
• Invoice, manage accounts receivable, and maintain files.

Qualifications

Skills We’re Seeking:

• Minimum two-years of experience in office processes and office administration procedures
• Outstanding telephone and communication skills
• MUST BE: Proficient in Microsoft Outlook, Word, and Excel
• Ability to meet deadlines, attention to detail and accuracy
• Expert organizational skills and ability to multi-task
• Preferred: prior working experience with CRM and SAP systems
• Availability for Afternoon and Evening hours

Additional Information

What We Offer:

• Paid time off and paid holidays.
• Opportunities for advancement.
• All job specific equipment and safety gear provided.
• 401(k) retirement savings plan with a company match.
• Employee-owned company and discounted stock purchase options.
• Group Health Plan.
• Employee Referral Bonus Program: Send-A-Friend.
• Locations throughout the United States in major cities and desirable areas.
• Career Development Program supported by industry expert safety specialists and skilled trainers.
• The Davey Tree Family Scholarship for children of employees.
• Charitable matching gift program.
• All listed benefits available to eligible employees.

The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.

The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.

Accommodations:

If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.

Employment Type: Permanent

Job Type: Full Time

Travel Expectations: Up to 25%