Customer Experience Coordinator

Paramount Builders Llc; Roanoke (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits after 30 days

401(k) with company match after 90

Holiday pay after 30 days

PTO with unlimited rollover of unused

Paid training and career growth

Supportive team and fun companyculture

Job summary

Paramount Builders is seeking a Customer Experience Coordinator in Roanoke, VA to help homeowners enjoy a great experience from first appointment through project completion. You will coordinate schedules, communicate with customers and internal teams, and keep daily operations organized.

No construction experience needed—we'll train you! Starting pay ranges from $20 to $22 per hour, with benefits, paid training, and opportunities for growth within a supportive team culture.

Qualifications

• 1+ year of customer service, scheduling, or administrative experience
• Excellent communication and interpersonal skills
• Strong organization, multitasking, and attention to detail
• Positive, professional, and solutions-focused attitude
• Basic computer and Microsoft Office skills
• High school diploma or GED
• Must be at least 18 years old
• Customer service, hospitality, scheduling, dispatching, and administrative backgrounds are welcome!

Responsibilities

• Provide friendly, professional customer service and project updates.
• Schedule installations and measurement appointments.
• Coordinate with customers, installers, technicians, sales teams, and managers.
• Manage scheduling changes and help resolve customer concerns.
• Process customer payments, checks, and deposits.
• Maintain accurate project documentation and records.
• Order office and sales supplies.
• Support daily office operations and project completion.

Skills

Customer service

Scheduling

Administrative experience

Communication skills

Organization

Multitasking

Attention to detail

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Coordinator

Project Coordinator Full Time Roanoke, VA, US

3 days ago Requisition ID: 2027

Salary Range: $20.00 To $22.00 Hourly

$20-$22/Hour | Weekly Pay | Full-Time | Benefits

Love Helping People & Staying Organized? Join Paramount Builders!

Are you a people person who enjoys staying busy, solving problems, and keeping everything running smoothly?

Paramount Builders is hiring a Customer Experience Coordinator to help homeowners enjoy a great experience from their first appointment through project completion!

You'll coordinate schedules, communicate with customers and internal teams, and help keep daily operations organized.

No construction experience needed - we'll train you!

What We Offer

• Starting pay is $20-$22/hour based on experience and qualifications.
• Health benefits after 30 days
• 401(k) with company match after 90 days
• Holiday pay after 30 days
• PTO with unlimited rollover of unused accrued hours
• Paid training and career growth opportunities
• Supportive team and fun company culture

What You'll Do

• Provide friendly, professional customer service and project updates.
• Schedule installations and measurement appointments.
• Coordinate with customers, installers, technicians, sales teams, and managers.
• Manage scheduling changes and help resolve customer concerns.
• Process customer payments, checks, and deposits.
• Maintain accurate project documentation and records.
• Order office and sales supplies.
• Support daily office operations and project completion.

What We're Looking For

• 1+ year of customer service, scheduling, or administrative experience
• Excellent communication and interpersonal skills
• Strong organization, multitasking, and attention to detail
• Positive, professional, and solutions-focused attitude
• Basic computer and Microsoft Office skills
• High school diploma or GED
• Must be at least 18 years old

Customer service, hospitality, scheduling, dispatching, and administrative backgrounds are welcome!