Guest Experience Lead - Fashion, Travel & Commission

at; Miami (FL); Híbrido; USD 44.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission structure

Clothing allowance

Employee discount

Training program

Travel opportunities

Descripción de la vacante

Radically Personal Miami store seeks a Customer Experience Coordinator to lead the in-store client experience and ambassador brand tone. You will support all activities necessary for efficient store operation and deliver exemplary service to maximize sales.

Responsibilities include exceeding client expectations, ensuring professional staff interaction, mapping clienteling for guests, and collaborating with leadership to address service issues.

Formación

• Experience in sales, hospitality, and/or service.
• Exceptional customer service and clienteling skills.
• Professional verbal and written communication.

Responsabilidades

• Ensure client expectations are exceeded at every visit and create an environment focused on the client experience using hospitality tools.
• Maintain professional appearance of all employees for each customer interaction per policy and deliver high-level service to maximize sales.
• Map clienteling activities for each guest.
• Ensure seamless efficiency and positive atmosphere in the customer experience.
• Collaborate with leadership and expert teams to proactively address service issues.
• Perform additional duties as assigned by store leadership.

Conocimientos

Sales

Hospitality

Communication

Descripción del empleo

Radically Personal Miami store seeks a Customer Experience Coordinator to lead the in-store client experience and ambassador brand tone. You will support all activities necessary for efficient store operation and deliver exemplary service to maximize sales.

Responsibilities include exceeding client expectations, ensuring professional staff interaction, mapping clienteling for guests, and collaborating with leadership to address service issues.