Customer Experience Coordinator

Hoffmann Brothers, LLC; Maryland Heights (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401K Retirement plan

1 Day Work From Home

15 Paid Time Off Days

9 paid holidays

Referral Program

Employee Discounts

Job summary

Hoffmann Brothers Solutions Group is seeking a Customer Experience Coordinator to assist prospects with product and service information, and to schedule online inquiries. This role handles customer service requests via phone, online submissions, texts, and online marketing requests, managing high volumes with urgency and superior service.

The coordinator must be a strong communicator, able to learn quickly, and driven to meet and exceed KPIs while maintaining professional interaction with

Qualifications

• Capable of handling multiple projects in a fast-paced environment.
• Attention to minute details in tasks and projects.
• Ability to meet goals and KPI targets.

Responsibilities

• Assist prospects with product and service information across multiple channels (phone, online submissions, texts, and marketing requests).
• Schedule inquiries and service appointments for Hoffmann Brothers services.
• Provide timely, accurate responses and maintain high levels of customer service.

Skills

Multitasker

Detail oriented

Efficient

Competitive

Goal oriented

Communicative

Customer oriented

Problem solvers

Professional

Job description

Hoffmann Brothers is looking for Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Hoffmann Brothers services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills.

Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer’s needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company.

To be successful in this role, you must be:

A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment

Detail Oriented: Able to pay attention to the minute details of a project or task

Efficient: Able to work in a fast-paced environment and handle multiple projects and goals

Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive

Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics

Communicative: Able to communicate information via writing and spoken word clearly and concisely

Customer Oriented: Able to take care of customer needs while following company procedures

Problem Solvers: Able to find a solution for or to deal proactively with work-related problems

Professional: In the way you speak, dress, and act.

• To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.

Why Hoffmann Brothers Solutions Group

At HB Solutions Group, we know our people are the driving force behind our success. That’s why we offer industry-leading benefits, including:

• Health, dental, & vision insurance premiums for the employee and any eligible family members.
• Matching 401K Retirement program
• 1 Day Work From Home
• 15 Paid Time Off Days
• 9 paid holidays
• Referral Program
• Employee Discounts plus Friends & Family
• We believe in promoting from within and there are many areas to advance in our company.