Inside Sales Specialist

Hoffman-; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

Hoffman Comfort Products (HCP) is seeking an Inside Sales Specialist to drive customer acquisition and revenue growth. The role involves handling inbound and outbound calls, developing relationships with multiple vertical markets, and collaborating with the sales team.

The ideal candidate is a strong communicator, comfortable with a fast-paced environment, and able to manage multiple accounts and tasks while maintaining high customer satisfaction.

Qualifications

• Bachelor’s degree preferred, or 3–5 years of related experience.
• Excellent verbal and written communication skills.
• Strong phone presence with a customer-oriented approach.
• Proficient with Word, PowerPoint and Excel.
• Well organized and able to work proactively and independently.
• Able to build relationships with customers and coworkers.

Responsibilities

• Convert inbound sales opportunities through the lead process and outbound calls.
• Expand existing opportunities into key accounts.
• Renew key accounts through nurturing programs.
• Understand customer needs and requirements.
• Maintain and expand the database of prospects and the master mailing list.
• Coordinate inside sales with outside sales.
• Process orders and follow up to ensure customer satisfaction.
• Coordinate marketing efforts with the Marketing Department and vendors.

Skills

Verbal & written communication

Cold calling

Microsoft Word

PowerPoint

Excel

Organization

Relationship building

Collaborative

Independent work

Education

Bachelor’s degree preferred

3-5 years of related experience

Tools

Microsoft Word

PowerPoint

Excel

Job description

Reports to: Hoffman Comfort Products Branch Manager

Work Schedule: Monday-Friday 8:00am to 5:00pm

Are you a curious professional driven by putting your best effort into everything you do? Do you have extraordinary communication skills, a knack for customer service, a talent for multi-tasking? The ideal Inside Sales Specialist for Hoffman Comfort Products (HCP) will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. This individual must be comfortable in making dozens of calls per day while speaking to customers across multiple vertical markets and sales channels.

The Inside Sales Specialist we are looking for is positive, professional, and eager to learn. We are a small, flexible team ready to meet the demands of a fast‑paced work environment.

We are all employee owners at Hoffman & Hoffman, so we want someone willing to go the extra mile to get things done. Is it you? If you are ready for a challenge, let’s talk.

Employment at Will: Nothing herein is intended to create a contract of employment or to guarantee employment for a definite duration.

Position Responsibilities:

• Convert new sales opportunities through the inbound lead process and outbound cold calling.
• Expand existing sales opportunities into targeting key accounts.
• Renew key accounts through various account nurturing programs.
• Understand customer needs and requirements.
• Maintain and expand the database of prospects and the master mailing list.
• Coordinate inside sales effort with outside sales.
• Process orders and follow-up to ensure customer satisfaction.
• Coordinate HCP marketing efforts with the Hoffman & Hoffman Marketing Department and vendors.

Position Requirements:

• Bachelor’s degree preferred, or 3-5 years of like experience.
• Excellent verbal and written communications skills.
• Strong phone presence with a customer‑oriented approach.
• Proficient skill level and experience in Microsoft Word, PowerPoint, and Excel.
• Must be well organized.
• Demonstrated ability to work proactively, collaboratively, and independently.
• Ability to effectively build relationships with customers and co‑workers.

Physical Demands:

• Standing: Frequently
• Walking: Frequently
• Sitting: Frequently
• Bending: Frequently
• Use of hands/fingers: Frequently
• Pushing/Pulling 12 lbs. or less: Frequently
• Lifting/Carrying 10 lbs. or less: Frequently
• Lifting/Carrying 11-20 lbs.: Occasionally
• Reaching Outward: Occasionally
• Reaching Above Shoulder: Occasionally
• Squatting/Kneeling: Occasionally

The work environment at Hoffman & Hoffman, Inc. is an open office environment in a controlled atmosphere building.

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman, Inc.