Customer Experience Coordinator

Hoffmann Brothers; Maryland Heights (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

401K matching

1 Day Work From Home

Paid Time Off 15 Days

9 Paid Holidays

Referral Program

Employee Discounts

Job summary

Hoffmann Brothers is seeking a Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This role handles customer service requests via phone, online submissions, texts, and online marketing tasks for Hoffmann Brothers services.

The successful candidate will manage a high volume of inquiries with urgency, delivering superior service and ensuring customer needs are met while following company procedures.

Qualifications

• Multitasker with ability to handle multiple projects and tasks in a fast-paced environment
• Detail oriented with attention to minute details of a project or task
• Efficient in fast-paced environment managing multiple projects and goals
• Competitive and motivated to exceed monetary/incentive targets
• Goal oriented with focus on achieving KPIs and pre-determined results
• Excellent written and spoken communication to convey information clearly
• Customer oriented and able to address needs while following procedures
• Strong problem-solving skills to proactively find solutions

Responsibilities

• Assist prospects with product and service information and schedule online inquiries
• Handle customer service requests via phone, online submissions, texts, and online marketing requests
• Manage a large volume of inbound and outbound inquiries and scheduling for Hoffmann Brothers services
• Maintain a sense of urgency and deliver superior customer service

Skills

Multitasker

Detail Oriented

Efficient

Competitive

Goal Oriented

Communicative

Customer Oriented

Problem Solvers

Professional

Job description

Hoffmann Brothers is looking for Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Hoffmann Brothers services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills.

Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer's needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company.

To be successful in this role, you must be:

• Multitasker: Able to handle multiple projects and tasks in a fast-paced environment
• Detail Oriented: Able to pay attention to the minute details of a project or task
• Efficient: Able to work in a fast-paced environment and handle multiple projects and goals
• Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive
• Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics
• Communicative: Able to communicate information via writing and spoken word clearly and concisely
• Customer Oriented: Able to take care of customer needs while following company procedures
• Problem Solvers: Able to find a solution for or to deal proactively with work-related problems
• Professional: In the way you speak, dress, and act.

Requirements

• To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus
• The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required

Benefits

Why Hoffmann Brothers Solutions Group

At HB Solutions Group, we know our people are the driving force behind our success. That's why we offer industry-leading benefits, including:

• Health, dental, & vision insurance premiums for the employee and any eligible family members
• Matching 401K Retirement program
• 1 Day Work From Home
• 15 Paid Time Off Days
• 9 paid holidays
• Referral Program
• Employee Discounts plus Friends & Family
• We believe in promoting from within and there are many areas to advance in our company