Customer Experience Coordinator

Topshell Plumbing; Fort Wright (KY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation

Monday-Friday schedule

No weekends

Opportunities for advancement

Positive team environment

Ongoing training and support

Job summary

TopShell Plumbing in Northern Kentucky is seeking a motivated Customer Experience Coordinator to be the first point of contact for our customers. This role focuses on delivering an exceptional customer experience, scheduling service calls, and keeping technicians productive throughout the day.

In this full-time position, you will answer calls, schedule appointments, dispatch technicians, and liaise with the field team to ensure smooth operations.

Qualifications

• Previous customer service, dispatching, or call center experience preferred
• Excellent communication and phone skills
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced environment
• Positive attitude with strong attention to detail
• Basic computer proficiency
• Experience with ServiceTitan is a major plus
• Experience in the plumbing, HVAC, electrical, or home service industry is highly preferred

Responsibilities

• Answer inbound customer calls with professionalism and enthusiasm
• Schedule plumbing service appointments efficiently
• Dispatch technicians throughout the day and adjust schedules as needed
• Communicate with technicians regarding job updates and scheduling changes
• Follow up with customers on appointments, estimates, and completed work
• Maintain accurate customer information and job notes
• Assist with reviewing daily schedules to maximize efficiency
• Help collect customer reviews and ensure an outstanding customer experience
• Work closely with the owner and field team to keep operations running smoothly

Skills

Customer service

Dispatching

Call center

Communication skills

Phone skills

Organization

Multitasking

Fast-paced

Attention to detail

Basic computer skills

ServiceTitan

Plumbing/home service exp

Job description

Customer Experience Coordinator

TopShell Plumbing | Northern Kentucky

Pay: $20.00-$25.00 per hour (based on experience)

Schedule: Full-Time | Monday-Friday | No weekends

Join One of Northern Kentucky's Fastest-Growing Plumbing Companies

TopShell Plumbing is looking for a motivated, organized, and customer-focused Customer Experience Coordinator to become the first point of contact for our customers. If you enjoy helping people, thrive in a fast-paced environment, and love keeping things organized, we'd love to meet you.

This position plays a vital role in our success by delivering an exceptional customer experience, scheduling service calls, and ensuring our technicians stay productive throughout the day.

Responsibilities

• Answer inbound customer calls with professionalism and enthusiasm
• Schedule plumbing service appointments efficiently
• Dispatch technicians throughout the day and adjust schedules as needed
• Communicate with technicians regarding job updates and scheduling changes
• Follow up with customers on appointments, estimates, and completed work
• Maintain accurate customer information and job notes
• Assist with reviewing daily schedules to maximize efficiency
• Help collect customer reviews and ensure an outstanding customer experience
• Work closely with the owner and field team to keep operations running smoothly

Qualifications

• Previous customer service, dispatching, or call center experience preferred
• Excellent communication and phone skills
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced environment
• Positive attitude with strong attention to detail
• Basic computer proficiency
• Experience with ServiceTitan is a major plus
• Experience in the plumbing, HVAC, electrical, or home service industry is highly preferred

Benefits

• $20-$25 per hour based on experience
• Health insurance
• Paid holidays
• Paid vacation
• Monday through Friday schedule
• No weekends
• Opportunities for advancement as our company continues to grow
• Positive, team-oriented work environment
• Ongoing training and support

About TopShell Plumbing

At TopShell Plumbing, we believe in doing the right thing for our customers and our team. We're building a company known for honesty, professionalism, and exceptional customer service. If you're looking for a career where your work truly makes an impact and you can grow alongside a rapidly expanding company, we'd love to hear from you.