Customer Experience Coordinator

Hicks Automotive Group; Corpus Christi (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Training

Paid Time Off

Paid Vacation

Paid Holidays

Employee Discounts

Saturday Lunches

Job summary

Ed Hicks Automotive in Corpus Christi, TX is seeking a friendly Customer Experience Coordinator to handle calls, chats, and service appointments.

You will respond quickly to inquiries, send reminders, follow up after visits, and collaborate with the service team to deliver outstanding customer care. Automotive experience is a plus; strong computer skills, a punctual, courteous demeanor, and a team‑oriented attitude are essential. This is a full-time position with a supportive culture.

Qualifications

• At least one prior role with strong customer service experience.
• Automotive experience is a plus but not required.
• Must be a team player with a positive attitude.
• Be prompt and courteous in all interactions.
• Demonstrate enthusiasm and genuine interest in helping customers.
• Solid computer skills and comfortable with software/systems.
• Willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Answer customer calls and establish follow-up for service appointments.
• Respond quickly to internet, phone and live chat inquiries using scripts and templates.
• Follow up with customers who have not returned for scheduled maintenance.
• Reschedule missed or canceled appointments.
• Send appointment reminders and confirmations.
• Follow up after appointments to ensure customer satisfaction.
• Maintain friendly and professional communication with every customer.

Skills

Customer service

Automotive experience

Team player

Prompt courteous

Enthusiastic

Computer skills

Background check

Drug screen

Job description

Customer Experience Coordinator

Every employee with Ed Hicks Automotive is absolutely critical to its success. Ed Hicks NISSAN, part of Hicks Automotive Group, has been in business since 1973. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

• Medical, Dental, & Vision Insurance


• Life Insurance


• 401k


• Paid Training - Sales & Service


• Paid Time Off


• Paid Vacation


• Paid Holidays


• Employee Discounts on products & services


• Saturday Lunches

Responsibilities

• Answer customer calls and establish follows-up with serviceappointments


• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates


• Follow up with customers that have not returned for scheduled maintenance


• Reschedule missed or canceled appointments


• Send appointment reminders and confirmations


• Follow up after appointments to ensure customer satisfaction


• Maintain friendly and professional communication with every customer

Qualifications

• At least one previous role based in strong customer service experience


• Automotive experience a plus


• Team player attitude


• Prompt and courteous


• Enthusiastic personality


• Must have strong computer skills


• Willing to submit to a pre-employment background check & drug screen