Customer Experience Coordinator

Weis Markets, Inc.; Charlotte Hall (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Experience Coordinator to enhance customer satisfaction and streamline operations. This role emphasizes teamwork, effective communication, and customer service excellence. You will direct customer flow, ensure efficient checkout processes, and maintain a clean and welcoming environment. The position offers competitive hourly pay and a range of benefits, including health coverage and a 401(k) retirement plan. If you're passionate about providing outstanding service and contributing to a positive shopping experience, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Coverage

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Discounts

Pet Insurance

Scholarship Program

Qualifications

• Ability to perform essential duties satisfactorily with or without accommodation.
• No prior experience required, but customer service skills are essential.

Responsibilities

• Directs customer flow and ensures efficient service at checkouts.
• Enforces security and cash control procedures to prevent losses.
• Maintains cleanliness and sanitation in the department.

Skills

Customer Service

Cash Handling

Communication

Teamwork

Education

High School Diploma or GED

Tools

Front-end Scanning Equipment

Job description

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Location Address:

30015 Three Notch Road

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Customer Experience Coordinator is responsible for the functions below, in addition to other duties as assigned:

• Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum. Monitors breaks and lunches so customer service is not interrupted.
• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Follows company policies relating to customer check out to increase customer satisfaction.
• Enforces security and cash control procedures to identify and prevent losses. Assists cashiers with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers.
• Monitors the performance of cashiers and lot attendants and provides feedback to management. Follows and enforces all front-end policies and procedures. Participates in training/retraining of front-end associates to ensure high levels of productivity, speed, accuracy, and courtesy to customers. Assists to enforce and adhere to company policies and procedures as well as government regulations and laws.
• Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart.
• Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and superiors.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisor responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a high school diploma or general education degree (GED). No prior experience required.

RATE OF PAY AND BENEFITS

The hourly pay for this position starts at $15.00 and is up to $22.00.

Weis Markets offers a competitive salary with access to a variety of benefits and resources such as minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA), and have two supplemental medical plan options, the Advantage and Elite plans, dental, vision, short term disability, term life and AD&D, and voluntary insurance such as hospital indemnity, critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing power and paid time off and sick pay provided the eligibility and criteria specific to the position is met.

Weis Markets is an Equal Opportunity Employer:Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.