Customer Experience Coordinator

Travel by Tilly; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a passionate Customer Experience Coordinator to enhance travel experiences. In this dynamic role, you will be the primary point of contact for clients, ensuring their travel needs are met with exceptional service. Collaborating with travel advisors and vendors, you will craft personalized itineraries and proactively address any issues that arise. This position offers flexible remote work, exclusive travel discounts, and opportunities for professional development. Join a team that values your passion for travel and commitment to customer satisfaction, and help create unforgettable journeys for clients.

Benefits

Flexible remote work opportunities

Access to exclusive travel discounts

Training and professional development

Performance-based incentives

Qualifications

• Strong organizational skills and exceptional communication abilities are essential.
• Prior experience in travel coordination or customer service is preferred.

Responsibilities

• Serve as the primary contact for clients, addressing travel inquiries promptly.
• Coordinate with vendors and monitor client travel plans for smooth arrangements.

Skills

Organizational Skills

Communication Skills

Interpersonal Abilities

Multitasking

Customer Service

Passion for Travel

Tools

Travel Booking Systems

Job description

We are seeking a dedicated and enthusiastic Customer Experience Coordinator with a passion for travel to join our team! In this role, you will play a key part in ensuring clients have seamless and enjoyable travel experiences by coordinating personalized services and addressing their needs throughout the entire process.

Responsibilities

• Serve as the primary point of contact for clients, ensuring all travel-related inquiries, concerns, and needs are addressed promptly.
• Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations.
• Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients.
• Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments.
• Communicate updates, confirmations, and travel documentation to clients in a timely manner.
• Gather and analyze customer feedback to identify opportunities for improving the travel experience.
• Maintain detailed records of client interactions, preferences, and special requests.
• Assist in planning group travel, corporate events, and destination trips to meet client goals.

Qualifications

• Strong organizational skills with the ability to multitask and manage time effectively.
• Exceptional communication and interpersonal abilities.
• A passion for travel and creating positive experiences for clients.
• Familiarity with travel booking systems or willingness to learn.
• Prior experience in travel coordination, customer service, or hospitality is preferred.

What We Offer

• Flexible, remote work opportunities.
• Access to exclusive travel discounts and perks.
• Training and professional development in the travel industry.
• Competitive compensation with performance-based incentives.

If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Customer Experience Coordinator! Apply today and start making travel dreams come true.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Internet Publishing