Customer Experience & Contracts Specialist

Gellert Global Group; Pioneer Homes (NJ); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness

Financial Rewards

Professional Growth

Work-Life Balance

Culture & Connection

Job summary

Gellert Global Group is seeking a Customer Excellence Specialist to manage customer contracts, support sales operations, and ensure outstanding customer experience. This role requires organization, analytical skills, and collaboration across departments. A Senior level is available for experienced leaders.

Relocation to Madison, NJ is planned for Q4 2026. Salary ranges from $70,000 to $80,000 annually plus bonus; benefits include health, retirement, and growth opportunities.

Qualifications

• 3–5 years of experience in Customer/Sales Support.
• Proficient in Excel.
• Experience in Infor M3 a plus.
• Experience in Salesforce a plus.

Responsibilities

• Establish and maintain customer contracts
• Serve as the primary contact for customer communication and documentation
• Manage weekly position reports and provide updates to the Sales team
• Compare forecasts to actual usage and support planning using monthly averages
• Recommend purchases based on market conditions and customer requirements
• Handle costing requests and distribute results to the appropriate teams
• Maintain internal and external databases including customer portals
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
• Address customer and Sales inquiries; support issue resolution across departments

Skills

Excel

Customer/Sales Support

Infor M3

Salesforce

Job description

Gellert Global Group is seeking a Customer Excellence Specialist to manage customer contracts, support sales operations, and ensure outstanding customer experience. This role requires organization, analytical skills, and collaboration across departments. A Senior level is available for experienced leaders.

Relocation to Madison, NJ is planned for Q4 2026. Salary ranges from $70,000 to $80,000 annually plus bonus; benefits include health, retirement, and growth opportunities.