Customer Excellence Analyst

Gellert Global Group; Elizabeth (NJ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Healthcare

Annual bonus

401(k) match

Education assistance

PTO

Flexible schedules

Job summary

Gellert Global Group in New Jersey is seeking a Customer Excellence Analyst to lead strategic bids, support product costing, and manage key F2F customer operations across retail markets.

Reporting to Sales, Finance, Supply Chain, and Marketing, you will ensure timely bid submissions, accurate cost models, and strong customer relationships while coordinating product introductions and transitions. This role relocates to our Madison, NJ HQ in Q1 2027.

Qualifications

• Strong analytical and problem-solving skills.
• Effective communication and cross-functional collaboration.
• High attention to detail and ability to manage multiple deadlines.
• Proficiency in Excel and data-driven reporting.
• Customer-centric mindset with a focus on service excellence.
• Ability to work autonomously and drive processes to completion.

Responsibilities

• Owns end-to-end bids process for assigned retail customers.
• Gathers data, analyzes requirements, and prepares bid submissions.
• Ensures bid timelines, documentation, pricing components, and internal approvals are on schedule.
• Tracks bid outcomes and provides insights for improvement.
• Supports costing exercises for new and existing SKUs and programs.
• Collaborates with Costing and Sales teams for cost builds and pricing scenarios.
• Reviews product cost models for accuracy and communicates updates.
• Assists in monitoring cost changes and informs stakeholders.
• Acts as primary Customer Excellence representative in F2F business.
• Oversees F2F item setup, maintenance, and updates.
• Coordinates new product introductions, transitions, and discontinuations.
• Supports order flow, issue resolution, deductions research, and service-level monitoring.
• Builds strong customer relationships and ensures high service quality.
• Prepares documentation to ensure cargo clears foreign port.

Skills

Analytical thinking

Communication

Attention to detail

Customer focus

Self-management

Tools

Excel

Job description

Career Opportunities with Gellert Global group
A great place to work.

Current job opportunities are posted here as they become available.

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety and information technology, and supplies the needs of retailers, distributors, foodservice chains, hotels, cruise lines, and food manufacturers alike.

Position Summary

The Customer Excellence Analyst plays a key role in supporting the Retail Pre-Sale Customer Excellence functions. This position serves as the strategic lead for customer bids, supports product costing processes, and manages key customer-facing operations across retail markets. The role is highly cross-functional, working closely with Sales, Finance, Supply Chain, and Marketing to ensure seamless customer execution and best-in-class service.

Responsibilities (including but not limited to)

1. Strategic Lead on Bids

• Owns, organizes, and delivers the end-to-end bids process for assigned retail customers
• Partners with Sales, Finance, Supply Chain, and Category teams to gather data, analyze requirements, and prepare complete, competitive bid submissions.
• Ensures all bid timelines, documentation, pricing components, and internal approvals are completed accurately and on schedule.
• Tracks bid outcomes and provides insights for continuous improvement.

2. Costing Assistant

• Supports costing exercises for new and existing SKUs, customer-specific programs, and innovation initiatives.
• Collaborates with Costing Team and Sales teams for cost builds and pricing scenarios.
• Reviews product cost models for accuracy and completeness prior to internal alignment.
• Assists in monitoring cost changes and communicates updates to key stakeholders.

3. Manage Foreign to Foreign (F2F) Business

• Acts as primary Customer Excellence representative in F2F business.
• Oversees F2F customer item setup, maintenance, and updates within internal systems.
• Coordinates new product introductions, transitions, and discontinuations.
• Supports daily business needs including order flow, issue resolution, deductions research, and service-level monitoring.
• Builds strong customer relationships and ensures high service quality and responsiveness.
• Prepares all necessary documentation to ensure the customer can successfully clear cargo at the foreign port.

Qualifications:

• Strong analytical and problem-solving skills
• Effective communication and cross-functional collaboration
• High attention to detail and ability to manage multiple deadlines
• Proficiency in Excel and data-driven reporting
• Customer-centric mindset with a focus on service excellence
• Ability to work autonomously and drive processes to completion

Salary Range:

$65,000 - $80,000 plus bonus

Our company will be relocating to a new corporate headquarters in Madison, NJ in Q1 of 2027. Candidates should be comfortable with this upcoming change in location.

• Health: Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
• Wealth: Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
• Happiness:
• Professional Growth: Online training courses, virtual and classroom development experiences, education assistance program
• Work-Life Balance: Paid-time off, parental leave, flexible work schedules (subject to your location and role)
• Team Building: Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team building events

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail] .