Customer Experience Coach & Training Lead

The TJX Companies, Inc.; Marinette (WI); On-site; USD 17,908 - 18,597; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health, dental, and vision insurance

Paid parental leave

Scholarship program

Job summary

A leading retail company is seeking a Mid-Senior level employee to manage customer experiences and train associates at the Marinette location. Responsibilities include creating positive customer interactions, training staff on front-end procedures, and ensuring adherence to policies. The role requires at least 1 year of retail experience and leadership skills. A flexible schedule is necessary, including nights and weekends. Competitive compensation and comprehensive benefits are offered.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Available to work flexible schedule, including nights and weekends.

Responsibilities

• Create a positive internal and external customer experience.
• Train and mentor Associates on front end principles.
• Address customer concerns promptly to ensure a positive experience.

Skills

Customer service

Training and mentoring

Communication

Organizational skills

Teamwork

Job description

A leading retail company is seeking a Mid-Senior level employee to manage customer experiences and train associates at the Marinette location. Responsibilities include creating positive customer interactions, training staff on front-end procedures, and ensuring adherence to policies. The role requires at least 1 year of retail experience and leadership skills. A flexible schedule is necessary, including nights and weekends. Competitive compensation and comprehensive benefits are offered.