Customer Experience Coach & Store Deputy Leader

Dunelm; Kingston (OK); On-site; USD 43,000 - 56,000; Full time

Job summary

Dunelm in Kingston is looking for a Customer Experience Manager (Customer Experience Coach). You will oversee stock processes and commercial activities in the Kingston store and deputise for the Store Coach in their absence.

You will lead a team of around 30 colleagues, including 3 Team Leaders, and drive excellent customer service and stock availability. The role focuses on merchandising, pricing, and delivering an unrivalled shopping experience, while developing a strong team culture and

Responsibilities

• Trading the store to ensure strong sales growth through merchandising and campaigns
• Ensuring customers have a great shopping experience via stock availability and pricing
• Instilling stock routines and warehouse procedures among colleagues
• Leading by example to create a positive culture and environment for the team
• Managing a team of around 30 colleagues and direct line managing 3 Team Leaders
• Supporting the Store Coach in day-to-day operations and running the store in their absence

Job description

Dunelm in Kingston is looking for a Customer Experience Manager (Customer Experience Coach). You will oversee stock processes and commercial activities in the Kingston store and deputise for the Store Coach in their absence.

You will lead a team of around 30 colleagues, including 3 Team Leaders, and drive excellent customer service and stock availability. The role focuses on merchandising, pricing, and delivering an unrivalled shopping experience, while developing a strong team culture and